EU Customer Returns Operations Manager

7 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

The primary focus of this role is to drive cost savings through efficient customer return processes. This involves collaborating with various teams to identify and implement scalable solutions that reduce customer returns.

Key responsibilities include establishing a deep understanding of Fulfillment by Amazon (FBA) customer returns and the major drivers of costs associated with items not returned after refunds. Additionally, you will be responsible for identifying input metrics, metric owners, aligning goals with respective owners, monitoring, and sharing progress on these metrics with stakeholders.

  • Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.
  • Work with Ops and Tech teams to develop processes and products to identify and reduce defects.

Strong analytical skills, relationship building abilities, and superb project management capabilities are essential for success in this role. A Bachelor's degree and experience in program or project management, as well as cross-functional collaboration with tech and non-tech teams, are required. Experience in defining and implementing process improvement initiatives using data and metrics is also highly valued.



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