EU Customer Returns Operations Manager
7 dni temu
The primary focus of this role is to drive cost savings through efficient customer return processes. This involves collaborating with various teams to identify and implement scalable solutions that reduce customer returns.
Key responsibilities include establishing a deep understanding of Fulfillment by Amazon (FBA) customer returns and the major drivers of costs associated with items not returned after refunds. Additionally, you will be responsible for identifying input metrics, metric owners, aligning goals with respective owners, monitoring, and sharing progress on these metrics with stakeholders.
- Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.
- Work with Ops and Tech teams to develop processes and products to identify and reduce defects.
Strong analytical skills, relationship building abilities, and superb project management capabilities are essential for success in this role. A Bachelor's degree and experience in program or project management, as well as cross-functional collaboration with tech and non-tech teams, are required. Experience in defining and implementing process improvement initiatives using data and metrics is also highly valued.
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Warszawa, Mazovia, Polska Amazon Pełny etatAs a Program Operations Manager for EU FBA Customer Returns, you will play a critical role in driving Cost of Customer Returns for Amazon and Sellers. Your primary objective will be to eliminate Seller painpoints related to customer returns by identifying and implementing scalable solutions.The ideal candidate will have strong analytical abilities,...
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Warszawa, Mazovia, Polska Amazon Pełny etatProgram Operations Manager, EU FBA Customer ReturnsJob ID: 2925028 | Amazon EU SARL (Poland Branch) - J81Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That's $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over...
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Returns Optimization Program Lead, EU FBA
2 dni temu
Warszawa, Mazovia, Polska Amazon Pełny etatFulfillment by Amazon (FBA) enables third-party businesses to hand over the heavy lifting of warehousing, payment processing, delivery, returns, and customer service to Amazon. As a Program Operations Manager for EU FBA Customer Returns, you will drive Cost of Customer Returns for Amazon and Sellers, eliminating Seller painpoints related to customer...
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Warszawa, Mazovia, Polska Amazon Pełny etatWe are seeking a creative, dynamic, and experienced Program Operations Manager to join the EU FBA Defect reduction team. As a key member of this team, you will drive Cost of Customer Returns for Amazon and Sellers, eliminating Seller painpoints related to customer returns.Your main responsibilities will include:Establishing end-to-end knowledge of FBA...
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Warszawa, Mazovia, Polska Amazon Pełny etatWe are seeking a highly skilled Program Operations Manager to join our EU FBA Defect reduction team. As a key member of this team, you will drive Cost of Customer Returns for Amazon and Sellers, eliminating Seller painpoints related to customer returns.Key responsibilities include:Establishing end-to-end knowledge of FBA Customer Returns and major drivers of...
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Program Operations Director, EU FBA
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAs a Program Operations Manager, you will join a high-performing team dedicated to reducing customer returns. Your primary focus will be on driving cost savings through efficient customer return processes.You will establish a deep understanding of FBA customer returns and the major drivers of costs associated with items not returned after refunds....
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FBA Defect Reduction Specialist
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatWe are seeking a highly skilled Program Operations Manager to join our EU FBA Defect Reduction team. As a key member of this team, you will be responsible for driving cost savings through efficient customer return processes.Your primary focus will be on identifying and implementing scalable solutions that reduce customer returns. To achieve this, you will...
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Customer Operations Manager
4 tygodni temu
Warszawa, Mazovia, Polska Uncapped Pełny etatJob Title: Customer Operations ManagerAmbitious and experienced Customer Support leader wanted to drive growth and deliver exceptional customer experiences.About Us:Uncapped is a fintech startup that funds the world's top e-commerces, empowering founders to achieve their ambitions.Key Responsibilities:Lead and grow the Customer Operations TeamEmbody customer...
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Senior Program Ops Manager, EU FBA Supply Chain
23 godzin temu
Warszawa, Mazovia, Polska Amazon Pełny etatSenior Program Ops Manager, EU FBA Supply ChainJob ID: 2900733 | Amazon EU SARL (Poland Branch) - J81Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of...
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Warszawa, Mazovia, Polska Amazon Pełny etatSenior Program Ops Manager, EU FBA Supply ChainJob ID: 2900733 | Amazon EU SARL (Poland Branch) - J81Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of...
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Senior Operations Program Manager EU FBA
2 dni temu
Warszawa, Mazovia, Polska Amazon Pełny etatDriving Performance ImprovementWe are seeking an experienced Sr. Program Ops Manager to join our EU FBA Supply Chain team. In this role, you will drive the implementation of strategic initiatives to optimize the supply chain. You will establish business goals and supporting metrics to measure success. Your analytical skills will be essential in solving...
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Warszawa, Mazovia, Polska Amazon Pełny etatEU FBA Supply Chain Senior ManagerWe are looking for a seasoned professional to lead our EU FBA Supply Chain team. In this role, you will be responsible for driving performance improvement and optimizing the supply chain. You will establish business goals and metrics to measure success, and partner with cross-functional teams to build scalable solutions....
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EU MVR Amazon Vendor Manager
3 dni temu
Warszawa, Mazovia, Polska ENGINEERINGUK Pełny etatAbout This JobWe are seeking an experienced Vendor Manager to join our team and drive growth for our Retail business in Europe (EU). As a key member of our team, you will cultivate vendor partnerships and onboard the brands most desired by EU customers.Your primary responsibility will be to onboard and scale the most customer-relevant brands across the EU...
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Customer Operations Coordinator
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Warszawa, Mazovia, Polska Agfa Pełny etatJob DescriptionCompany Overview:Agfa is a dynamic global organization with a history of innovation, offering a strong product portfolio and challenging work environment. As part of our Customer Service team, you will be responsible for administrative processes and master data management.Position Overview:You will receive, record, and process customer orders,...
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Customer Operations Manager
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Senior Manager of EU Amazon Business
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EU Business Growth Manager
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Customer Operations Manager
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Operations Manager, EU FBA Services
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Warszawa, Mazovia, Polska TN Poland Pełny etatAbout the RoleThe FBA Ops team brings a huge amount of tenure and experience from all areas of Amazon operations. We are seeking a highly motivated Process Improvement Specialist to join our team in Warsaw.This role will be responsible for driving projects and initiatives that improve seller experience in Amazon Fulfillment Centers across Europe, managing...