IT Service Manager

2 tygodni temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

Job Summary

HITACHI ENERGY SERVICES SP. Z O.O. is seeking a highly experienced IT Service Manager to oversee and manage our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on our application archiving solution JiVS.

Key Responsibilities

  • Develop and implement IT service management strategies, policies, and procedures to ensure the delivery of high-quality IT services to internal stakeholders.
  • Manage a team of internal and external IT professionals, ensuring performance and growth, and establish and monitor service level agreements (SLAs) and performance metrics.
  • Collaborate with stakeholders to align IT service requirements with business goals and plan, deploy, and support IT systems, infrastructure, and applications.
  • Drive continuous improvement initiatives for optimized IT service delivery and manage relationships with vendors and external service providers.
  • Provide leadership during critical incidents and problem resolution, and stay updated with industry trends and recommend innovative solutions.

Requirements

  • Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
  • Proven experience as an IT Service Manager in a large organisation.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).
  • Excellent leadership, problem-solving, and decision-making skills.
  • Proficiency in project management methodologies and tools.
  • Exceptional communication and interpersonal abilities.
  • Experience with application archiving in the area of ERP and NonERP is desirable, especially with JiVS archiving solution.
  • ITIL certification desirable.

  • IT Service Manager and IT Service Owner

    3 dni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Job DescriptionAntal Sp. z o.o. is seeking a skilled IT Service Manager and IT Service Owner to join their team in Krakow.As an IT Service Manager and IT Service Owner, you will be responsible for GO&A services, including service management, control, and upgrades. You will also provide high-level support to ensure countries meet KPIs and contribute to the...

  • IT Service Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    IT Service ManagerWe are seeking a highly experienced and skilled IT Service Manager to oversee and manage our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on our application archiving solution JiVS. As the IT Service Manager, you will be responsible for ensuring the delivery of high-quality IT...

  • IT Service Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Job Title: IT Service ManagerWe are seeking a highly experienced and skilled IT Service Manager to lead our team in delivering high-quality IT services to our internal stakeholders. As the IT Service Manager, you will be responsible for overseeing and managing our organisation's operations for specific IT services in the area of Enterprise Content Management...

  • IT Service Delivery Manager

    6 dni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Job Summary : HITACHI ENERGY SERVICES SP. Z O.O. is seeking a highly skilled IT Service Manager to oversee and manage our organisation\'s operations for Enterprise Content Management with a focus on JiVS application archiving solution. As the IT Service Manager, you will be responsible for ensuring the delivery of high-quality IT services to internal...

  • IT Service Delivery Manager

    3 dni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    IT Service Delivery Manager RoleWe are seeking a highly experienced IT Service Delivery Manager to oversee and manage our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on our application archiving solution JiVS.Key Responsibilities:Develop and implement IT service management strategies, policies,...

  • IT Service Manager

    2 tygodni temu

    Kraków, Lesser Poland Pertemps ERP Pełny etat

    IT Service Manager Job DescriptionPertemps ERP is seeking a highly skilled IT Service Manager to lead our global SAP ERP services team. As a key member of our international team, you will be responsible for managing SAP ERP services for teams across North America and Europe, ensuring timely delivery of projects and day-to-day operations.Key...

  • IT Service Owner and IT Service Manager

    7 dni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Job Title: IT Service Owner and IT Service ManagerJob Summary: We are seeking a highly skilled IT Service Owner and IT Service Manager to join our Global Operations and Automation team in Krakow. As a key member of our team, you will be responsible for ensuring the delivery of high-quality IT services to our customers across Europe.Key Responsibilities:IT...

  • IT Service Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: Service Delivery Manager ITSM LeadAt Infotree Global Solutions, we are seeking a highly skilled Service Delivery Manager ITSM Lead to join our team. As a key member of our organization, you will be responsible for leading a multi-disciplinary team specializing in supporting engineering tools used by over 7000 engineers around the world.Key...

  • IT Service Manager and IT Service Owner

    6 dni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Job Title: IT Service Manager and IT Service OwnerLocation: Kraków, PolandJob Type: Full-timeSalary: 150PLN/hour - 170 PLN/hourWork Model: Once a week from the Krakow officeThe GO&A team in Poland serves as a nearshore hub for European countries, supported by a larger offshore network. The team is focused on building, implementing, and maintaining new...

  • IT Service Delivery Manager Lead

    4 dni temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    **Job Title:** Service Delivery Manager ITSM LeadAbout the Role:We are seeking an experienced IT Service Delivery Manager to lead our team of IT professionals in delivering high-quality IT services to our customers. The successful candidate will have a proven track record of managing IT service delivery teams and will be responsible for ensuring that our...

  • IT Service Manager

    2 tygodni temu

    Kraków, Lesser Poland Pertemps ERP Pełny etat

    IT Service Manager - SAP ExpertAre you looking for a challenging role in IT service management within a dynamic, global environment? We are seeking an experienced IT Service Manager to manage SAP ERP services on an international scale.Key ResponsibilitiesManage global SAP ERP services for teams across North America and Europe, ensuring timely delivery of...

  • IT Service Delivery Manager Lead

    2 tygodni temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: IT Service Delivery Manager LeadJob Summary:We are seeking an experienced IT Service Delivery Manager Lead to join our team at Infotree Global Solutions. The successful candidate will be responsible for leading a multi-disciplinary team specializing in supporting engineering tools used by over 7000 engineers around the world.Key...

  • IT Service Delivery Manager Lead

    1 tydzień temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: IT Service Delivery Manager LeadJob Summary:As a key member of our Global Software Services team, the IT Service Delivery Manager Lead will be responsible for leading a multi-disciplinary team specializing in supporting engineering tools used by over 7000 engineers around the world. Our mission is to shape a world with a significantly reduced...

  • IT Service Delivery Manager Lead

    2 tygodni temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: IT Service Delivery Manager LeadJob Summary:We are seeking an experienced IT Service Delivery Manager Lead to join our team at Infotree Global Solutions. The successful candidate will be responsible for leading a multi-disciplinary team specializing in supporting engineering tools used by over 7000 engineers around the world.Key...

  • IT Service Delivery Manager Lead

    1 tydzień temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: Service Delivery Manager ITSM LeadJob Summary:As a Service Delivery Manager ITSM Lead at Infotree Global Solutions, you will be responsible for leading a multi-disciplinary team specializing in supporting engineering tools used by over 7000 engineers around the world who are building autonomous driving solutions for a safer, greener, and connected...

  • IT Service Delivery Manager

    6 dni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Job DescriptionHITACHI ENERGY SERVICES SP. Z O.O. is seeking a skilled IT Service Delivery Manager to oversee the delivery of ServiceNow services and ensure they meet the agreed service levels and quality standards.Key Responsibilities:Oversee the delivery of ServiceNow services and ensure they meet the agreed service levels and quality standards.Generate...

  • IT Service Delivery Manager

    1 tydzień temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Job Description:Hitachi Energy Services Sp. z o.o. is seeking a talented IT professional to join our team as a ServiceNow Service Delivery Manager. In this role, you will be responsible for ensuring the effective delivery and support of ServiceNow services provided by external vendors.Your Responsibilities:Oversee the delivery of ServiceNow services and...

  • IT Service Delivery Manager

    2 dni temu

    Kraków, Lesser Poland Randstad Polska Pełny etat

    Job OverviewWe are seeking a highly skilled IT Service Delivery Manager to join our team at Randstad Polska.Key ResponsibilitiesIT Security, back-up and recoveryIT Support and maintenance of SAAS applications and related infrastructureMonitor and report environments health and statistic details to relevant stakeholdersCreate productive relationships with end...

  • IT Service Manager

    2 tygodni temu

    Kraków, Lesser Poland Pertemps ERP Pełny etat

    location: remote 100% in Polandlanguage: fluent Englishemployment type: long-term contract, B2BPertemps ERP is seeking an experienced IT Service Manager to manage global SAP ERP services for teams across North America and Europe. As a key member of our team, you will be responsible for ensuring timely delivery of projects and day-to-day operations, including...

  • IT Service Manager

    2 tygodni temu

    Kraków, Lesser Poland Pertemps ERP Pełny etat

    Are you a seasoned IT professional looking to take on a new challenge in SAP service management? We're seeking an experienced IT Service Manager to lead our global SAP ERP services team.About the RoleManage SAP ERP services for teams across North America and Europe, ensuring timely delivery of projects and day-to-day operations.Track key performance...