IT Service Owner and IT Service Manager

3 tygodni temu

Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

Job Title: IT Service Owner and IT Service Manager

Job Summary: We are seeking a highly skilled IT Service Owner and IT Service Manager to join our Global Operations and Automation team in Krakow. As a key member of our team, you will be responsible for ensuring the delivery of high-quality IT services to our customers across Europe.

Key Responsibilities:

  • IT Service Ownership: Responsible for the ownership of GO&A services, including service management, control, and upgrades.
  • Service Management: Provide high-level support to ensure countries meet KPIs.
  • Department PMO: Basic project management tasks.

Key Activities:

  1. IT Service Owner Scope:
  • Acts as the point of contact and support for IT services, ensuring alignment with ITIL Service Lifecycle phases.
  • Handles service reviews, resilience tests, adherence to SLAs, and regular communication with stakeholders.
  • Contributes to strategic planning for Technology Service Management and service requirement forecasting.
  • Manages onboarding of IT services and delegation of information requests.
  • Maintains service and application data in inventory tools.
Service Management:
  • Provides expertise in Service Management, supporting best practices and quality standards in Service Management across multiple disciplines.
  • Offers support for Service Management tools and methods across the regions.
  • Builds strong relationships with business users and management in supported sites, including cross-country best practices meetings.
  • Supports Configuration Management and Change, Incident, and Problem Management.
  • Participates in Change Advisory Board meetings and in ServiceNow dashboard creation and user support.
  • Maintains the team's Confluence site, streamlining processes through this platform.

Requirements:

  • Proficient English communication skills, both verbal and written.
  • Strong analytical and lateral thinking abilities.
  • Experience in IT Service Management, with solid knowledge of ITIL methodologies, especially in Service Level Management, Service Continuity, Information Security Management, Change, Incident, and Problem management.
  • ServiceNow experience is required.
  • Adaptable team player, comfortable with change.
  • Basic understanding of IT systems and operational environments.
  • Additional language skills (French/German) are advantageous.

About Antal Sp. z o.o.: We are a leading recruitment agency in Poland, specializing in IT and technology recruitment. Our team of experts has extensive knowledge of the Polish job market and can help you find the perfect candidate for your company.

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