Senior Customer Success Manager

1 tydzień temu


Gdynia, Polska Traffit sp. z o.o. Pełny etat

As a Senior Customer Success Manager at Traffit, you will play a key role in ensuring the success of our clients. With flawless communication and interpersonal skills in both Polish and English, you will be responsible for listening to users and providing them with value by solving problems, onboarding new clients, and providing training and support.

About the Role

Your primary goal will be to ensure that our users receive top-notch support, guidance, and training, enabling them to get the most out of our platform. You will also be responsible for resolving user issues with technical support and gathering feedback to propose implementation of the best solutions for our products.

Our ideal candidate is a customer-oriented individual with problem-solving skills and the ability to multitask. They should have a positive and energetic attitude, with a true team player mindset. In return, we offer a transparent salary range of €35,000 - €45,000 per year, plus a range of benefits including 100% unlimited paid holidays, zero micro-management, and an informal atmosphere encouraging honesty and super supportive team.

Key Responsibilities:
  • Solving user problems and providing proactive advice to customers on a monthly basis.
  • Helping recruiters find value in Traffit and ensuring they get the most out of our platform.
  • FOLLOWING THE KPIs of the company and taking an active part in creating them.
Requirements:
  • Flawless communication and interpersonal skills in both Polish and English (both verbal and written).
  • A customer-oriented attitude, problem-solving skills, and ability to multitask.
  • A positive and energetic attitude, with a true team player mindset.
About Us

Traffit is a rapidly growing HR Tech company, used by over 600 clients worldwide, including Randstad, Volkswagen, and Brand24. We offer a range of benefits, including employment contract or B2B option, bonus system connected to your results, clear goals to achieve, hybrid work model, health and life insurance, MultiSport card, and celebration of birthdays, anniversaries, and recognizing teammates' awesome work.

What We Offer:
  • Transparent salaries and a work environment that supports your growth.
  • 100% unlimited paid holidays and zero micro-management.
  • The opportunity to implement your solutions and take ownership of your projects.
  • An informal atmosphere encouraging honesty and super supportive team.


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