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Insurance Operations Team Lead

4 tygodni temu


Warsaw, Polska myGwork Pełny etat
About the Role

As a Team Leader, Insurance Operations at Marsh, you will be responsible for supporting the Operations Manager in various people management tasks for the team. You will be part of the Marsh European Support Centre in Warsaw, which is a dynamic and inclusive work environment with a team of around 450 colleagues from 11 nationalities.

Key Responsibilities
  • Manage a team of operations specialists by recruiting, motivating, coaching, and helping team members grow.
  • Plan and develop new procedures within the area of the team's responsibility.
  • Resolve internal clients' escalations in a timely manner.
  • Implementation of business-focused solutions.
  • Coordination of various projects and team initiatives focused on process improvements.
Requirements
  • Coordination skills and experience in the field of people management.
  • At least 3 years of professional experience in an international environment (preferably in insurance operations or SSC) and min 1 year of experience in managing diverse teams.
  • Fluency in English, ideally with an additional European language.
  • Ability to plan resources and track utilization of the team.
  • Proficiency with Microsoft Office Suite.
  • Strong results-oriented and customer service attitude.
About Marsh

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.