Medical Information Professional

2 tygodni temu


Warszawa, Mazovia, Polska Theramex Pełny etat
Job Title: Medical Information Professional

An exciting opportunity has arisen for a skilled Medical Information Professional to join our team at Theramex.

About the Role:

This is an excellent chance for a detail-oriented and customer-focused individual to provide high-quality medical information support to patients, healthcare professionals, and other stakeholders.

Main Responsibilities:

Manage and respond to medical enquiries from various sources in a timely and efficient manner.Provide scientifically accurate and up-to-date information on Theramex products.Evaluate and escalate complex enquiries as needed, ensuring seamless communication with internal teams.Maintain accurate records of all interactions in our tracking system.Collaborate with relevant departments for reconciliation of enquiries, adverse events, and product quality complaints.Offer excellent customer service and handle non-medical enquiries with professionalism.Make proactive follow-up calls to ensure resolution of outstanding issues.Develop and maintain standard responses and FAQs documents for Theramex products.

Requirements:

To be successful in this role, you will require:

Education:

  • Bachelor or Master's degree in a science-related field (e.g., biology, chemistry, pharmacy).

Languages:

  • Fluency in English and Spanish is essential.

Skills:

  • Exceptional customer service skills.
  • Excellent keyboard skills.
  • High level of communication and analytical skills.
  • Able to process information quickly and make informed decisions.

Estimated Salary:$60,000 - $80,000 per annum, depending on location and experience.



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