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Student Experience Manager

2 tygodni temu

Warszawa, Mazovia, Polska Yugo Pełny etat

About Us

At Yugo, we're passionate about providing an extraordinary living experience that supports the transition to and from student life. We're a force for good, harnessing our passion to deliver an unforgettable experience for our students.

What You'll Do

  • Space Management: Oversee the day-to-day activities of the residence, ensuring the smooth operation of our spaces.
  • Team Leadership: Mentor and guide junior team members, promoting a positive and inclusive work environment.
  • Health and Safety: Conduct regular health and safety inspections to ensure the well-being of students and Yugoers.
  • Incident Response: Manage incident response in the absence of the Resident Manager.
  • Administration: Ensure all administration duties are completed.

Sales and Marketing:

  • Sales Target Achievement: Contribute to achieving sales targets to ensure occupancy targets are met or exceeded.
  • Customer Service: Drive sales conversions through responsive and proactive follow-up to queries and excellent customer service.
  • Performance Monitoring: Regularly monitor performance and report any issues to the residence manager.

Student Experience:

  • Student Satisfaction: Be proud of what you do and take ownership to ensure students live their best life.
  • Complaint Handling: Handle complaints and offer an excellent student experience.
  • Engagement Activities: Lead engagement activities with students.
  • Sustainability: Act responsibly towards others and the planet.

Team Support:

  • Junior Team Development: Support the residence manager in leading junior team members.
  • Collaboration: Create a great work environment that encourages participation and teamwork.