Customer Service Representative

4 tygodni temu


Kraków, Lesser Poland Majorel Poland Global Pełny etat

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Majorel Poland Global. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional support to our clients.

Key Responsibilities:

  • Respond to customer emails, chats, and calls in a timely and professional manner
  • Provide technical support to merchants with Nets Card Terminals
  • Support merchants with Nets Acquirer agreements
  • Perform administrative tasks such as changing bank account details and updating company information

Requirements:

  • Fluent Latvian, Lithuanian, or Estonian and English (speaking and writing)
  • Strong communication skills, both verbal and written
  • Team player, enthusiastic about delivering a great customer experience
  • Capable of technical reporting of IT incidents
  • Detail-oriented with a strong customer mindset

What We Offer:

  • Work from home
  • Mobile phone/Internet subsidy
  • Trainings and courses
  • Sports benefits
  • Entertainment events for employees
  • Medical insurance
  • Pension scheme (PPK)
  • Competition Award
  • Life, accident & critical illness Insurance
  • Paid Sick Leave
  • Relocation bonus
  • 20/26 days of holiday


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