Customer Service Representative
2 tygodni temu
We are seeking a Customer Service Representative to join our team at Majorel Poland Global. As a Customer Service Representative, you will play a crucial role in providing top-notch support to our clients and customers. You will be responsible for handling customer inquiries and resolving issues through various channels, including calls, emails, and tickets. Additionally, you will have the opportunity to expand your skillset by supporting customers via chat and other emerging channels in the future.
Responsibilities
- Respond to customer inquiries and resolve issues promptly and efficiently.
- Provide support via multiple channels, including calls, emails, and tickets.
- Maintain a high level of professionalism and customer service excellence at all times.
- Collaborate with internal teams to address customer needs and escalate complex issues as necessary.
- Keep accurate records of customer interactions and transactions.
- Stay up-to-date on product and service offerings to effectively assist customers.
Requirements
- Fluent in English and Finnish.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work effectively in a fast-paced and dynamic environment.
- Prior experience in customer support or a related field is preferred but not required.
About Us
At Majorel Poland Global, we empower businesses and consumers alike to thrive in an increasingly digital world. With a commitment to excellence and a passion for innovation, we deliver cutting-edge solutions and exceptional customer experiences, driving growth and success for our clients and partners across the globe. We're a leading provider of innovative payment solutions and financial services, and we're looking for talented professionals to join our dynamic team.
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