Technical Services Engineer Position for Telecommunications Expert

1 tydzień temu


Gdynia, Pomerania, Polska Adtran Pełny etat
About the Opportunity

We are seeking a highly motivated and customer-focused Technical Services Engineer to join our Customer Services team. This role involves supporting Adtran's technology at the pre-sales and post-sales stages with direct customer contact.

The successful candidate will play a crucial role within Adtran's Professional Services EMEA team in Poland, supporting customers by producing network documentation, hosting technology workshops and trials, and providing on-site and remote deployment support.

Responsibilities
  • Act as the primary technical point of contact for customers.
  • Collaborate with Sales Engineering teams to prepare Network Design documentation for trials and deployments.
  • Support customers by creating network documentation and leading technology workshops and trials.
  • Provide expert-level deployment support both on-site and remotely.
  • Become an authority across the Adtran product spectrum and train customers on Adtran's products.
  • Develop Signal Flow Diagrams using Microsoft Visio.
  • Lead project work for Technical Services staff and external contractors.
Requirements and Expectations
  • A minimum of 3 years of experience in Technical Support or a related department in the Telecom or IT business sector.
  • Working knowledge of fiber optics, LAN, SAN, DWDM, Ethernet, and Server OS.
  • Familiarity with Passive Optical Networks (XGS-PON) or Synchronization Network Equipment is beneficial.
  • Excellent presentation and communication skills.
  • Proficiency in both written and spoken Polish and English language skills.
  • Able to work independently and collaboratively within a team.
  • Willingness to travel for business purposes.
Benefits Package
  • Stable employment conditions based on an employment contract.
  • An additional vacation day granted to all employees, and one extra after 10 years with the company.
  • Flexible working hours and the possibility of hybrid work arrangements.
  • English lessons during working hours.
  • An internal training program to support your professional development needs.
  • A paid employee referral program.
  • A Multisport Card.
  • Three percent employer contribution to PPK Private Health Care at Medicover.
  • A strong team-oriented and friendly work culture.
  • Access to various sports activities and events.
  • Modern office facilities including a well-equipped gym and playroom.
  • Close proximity to public transportation stations.

Estimated annual salary: 400,000 - 480,000 PLN, depending on experience and qualifications.



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