Technical Services Engineer Position for Telecommunications Expert
1 tydzień temu
We are seeking a highly motivated and customer-focused Technical Services Engineer to join our Customer Services team. This role involves supporting Adtran's technology at the pre-sales and post-sales stages with direct customer contact.
The successful candidate will play a crucial role within Adtran's Professional Services EMEA team in Poland, supporting customers by producing network documentation, hosting technology workshops and trials, and providing on-site and remote deployment support.
Responsibilities- Act as the primary technical point of contact for customers.
- Collaborate with Sales Engineering teams to prepare Network Design documentation for trials and deployments.
- Support customers by creating network documentation and leading technology workshops and trials.
- Provide expert-level deployment support both on-site and remotely.
- Become an authority across the Adtran product spectrum and train customers on Adtran's products.
- Develop Signal Flow Diagrams using Microsoft Visio.
- Lead project work for Technical Services staff and external contractors.
- A minimum of 3 years of experience in Technical Support or a related department in the Telecom or IT business sector.
- Working knowledge of fiber optics, LAN, SAN, DWDM, Ethernet, and Server OS.
- Familiarity with Passive Optical Networks (XGS-PON) or Synchronization Network Equipment is beneficial.
- Excellent presentation and communication skills.
- Proficiency in both written and spoken Polish and English language skills.
- Able to work independently and collaboratively within a team.
- Willingness to travel for business purposes.
- Stable employment conditions based on an employment contract.
- An additional vacation day granted to all employees, and one extra after 10 years with the company.
- Flexible working hours and the possibility of hybrid work arrangements.
- English lessons during working hours.
- An internal training program to support your professional development needs.
- A paid employee referral program.
- A Multisport Card.
- Three percent employer contribution to PPK Private Health Care at Medicover.
- A strong team-oriented and friendly work culture.
- Access to various sports activities and events.
- Modern office facilities including a well-equipped gym and playroom.
- Close proximity to public transportation stations.
Estimated annual salary: 400,000 - 480,000 PLN, depending on experience and qualifications.
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