Customer Engagement Strategist

4 tygodni temu

Warsaw, Polska myGwork Pełny etat
About the Role

As a Customer Activation Manager at Novartis, you will contribute to the creation of customer engagement strategy and tactics by harnessing the full power of an omnichannel model to deliver an excellent customer experience, competitive advantage, and contribute to the delivery of the Poland organization's business objectives.

You will be responsible for delivering customer engagement plans across multiple channels, ensuring re-use of global/regional assets in the local markets, and orchestrating activities related to customer engagement plans.

Key Responsibilities:

  • Develops and implements customer engagement plans across multiple channels from conceptualization to final launch in close collaboration with cross-functional teams.
  • Develops personalized and best-in-class content based on customer needs in accordance with internal rules & procedures.
  • Leads the orchestration of customer journeys collaborating with the cross-functional teams.
  • Defines and monitors metrics & KPIs optimizing plans to effectively steer performance improving overall customer experience & satisfaction.
  • Manages external partners/agencies being responsible for their deliverables and monitors their performance based on agreed KPIs.
  • Proactively identifies and leverages innovative customer engagement solutions and content creation tools.
  • Manages Novartis-owned customer communication platforms.

Essential Requirements:

  • University degree (economics, business, digital marketing, communications, public relations).
  • Language skills: local language + fluent English (speaking, writing, listening).
  • Proven digital/omnichannel marketing experience in the pharma market (in Rx/agency will be a plus).
  • Ability to learn quickly and proactively seek for innovative digital marketing solutions & tools.
  • Take a hands-on role and deliver on highly visible multiple projects. Prioritization skills with attention to detail.
  • Ability to quickly build collaborative working relationships with a diverse range of stakeholders.
  • Strategic and analytical thinking. Capable of translating data and analysis results into actions.
  • Entrepreneurial and proactive management skills with a "can do attitude".
  • Leading without authority, change management, and strategic thinking.

Why Novartis:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/ne

  • Digital Engagement Strategist

    4 tygodni temu

    Warsaw, Polska myGwork Pełny etat

    About the RoleThis position is a key contributor to defining and deploying Digital Engagement strategies to boost Consumer onboarding, engagement, and retention. The primary focus is on achieving the volume, rate, and lifetime value potential of our consumer base.ResponsibilitiesDevelop and execute consumer retention strategies in collaboration with other...

  • Senior Manager, Customer Engagement Technologies

    7 miesięcy temu

    Warsaw, Polska Galderma Pełny etat

    Description The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...

  • Omnichannel Engagement Lead, Global CE&O

    1 tydzień temu

    Warsaw, Polska Biogen Pełny etat

    Job DescriptionAbout the role:As Omnichannel Engagement Lead you are responsible for defining and driving the assigned Therapeutic Area (TA) end-to-end Omnichannel Engagement Strategy, enabling meaningful connected experiences across multiple customer groups to achieve brand differentiation and support patients' access to Biogen's medicines. Here you...

  • Engagement Manager

    6 miesięcy temu

    Warsaw, Polska Groupe SII Pełny etat

    The Project Management Office (PMO) announces recruitment for the position of Engagement Manager. At the PMO there is a team of experienced managers involved in the processes of presales and delivery of complex and demanding IT projects or services. In the case of the Engagement Manager position, it is a leading role in the bid management process and is...

  • Social Media

    2 tygodni temu

    Warsaw, Polska eTeacher Group Pełny etat

    eTeacher Group is seeking a highly skilled and creative Social Media Manager to own and manage our social media presence across various platforms for multiple brands within our portfolio. The ideal candidate will be responsible for developing and executing a comprehensive social media strategy, content planning, community engagement, and online reputation...

  • Social Media

    4 dni temu

    Warsaw, Polska eTeacher Group Pełny etat

    eTeacher Group is seeking a highly skilled and creative Social Media Manager to own and manage our social media presence across various platforms for multiple brands within our portfolio. The ideal candidate will be responsible for developing and executing a comprehensive social media strategy, content planning, community engagement, and online reputation...

  • Senior Full-Stack-Developer for Customer Engagement Tools

    4 dni temu

    Warsaw, Polska SAP Pełny etat

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • B2C Engagement Center Operations Manager with German

    2 miesięcy temu

    Warsaw, Polska British American Tobacco Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey! BAT POLAND IS LOOKING FOR A B2C  ENGAGEMENT CENTRE OPERATIONS MANAGER WITH GERMAN SENIORITY LEVEL: Non-management FUNCTION: ...

  • Senior Full-Stack-Developer for Customer Engagement Tools

    6 miesięcy temu

    Warsaw, Polska SAP Pełny etat

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior Sales Strategist

    4 tygodni temu

    Warsaw, Polska myGwork Pełny etat

    Job DescriptionMicrosoft Poland is seeking an experienced professional to lead their Enterprise Commercial Org. as an ATU Lead. This role focuses on enhancing sales strategies to achieve market success, tailored to Microsoft and customer needs. The ideal candidate will provide clear strategic direction, coach for customer value, and drive new revenue...

  • Customer Renewals Manager

    2 miesięcy temu

    Warsaw, Polska MicroStrategy Incorporated Pełny etat

    Job Description : Monitor and track subscription and contract renewal dates. Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on acct strategies and objectives. Collaborate with the legal team for contract negotiations and agreements. Manage all aspects of the contract renewal process, including quoting,...

  • External Stakeholder Engagement

    5 miesięcy temu

    Warsaw, Polska Biogen Pełny etat

    Job Description About this role The External Stakeholder Engagement (ESE) Operations Analyst is part of the GBS ESE and Sponsorship team. The Analyst is the primary contact for all Biogen engagement and sponsorship owners and other employees involved in the ESE and SGG process, supports Affiliate teams with their ESE and Sponsorship submissions,...

  • Customer Success Manager – German Speaking

    3 tygodni temu

    Warsaw, Polska Trellix Pełny etat

    About the Role: In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix’s growth and success. As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders...

  • Customer Success Manager

    6 miesięcy temu

    Warsaw, Polska Teradata Pełny etat

    Customer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • Customer Renewals Manager

    2 dni temu

    Warsaw, Polska MicroStrategy Poland Pełny etat

    Job DescriptionThe MicroStrategy Customer Renewals Manager role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond...

  • Web3 Customer Success Specialist

    2 tygodni temu

    Warsaw, Polska PRAGMATIKE Pełny etat

    Job Description: Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European Saas Responsibilities: Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...

  • Business Lead in Customer Data Project

    4 tygodni temu

    Warsaw, Polska myGwork Pełny etat

    This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...

  • Business Lead in Customer Data Project

    4 tygodni temu

    Warsaw, Polska myGwork Pełny etat

    Job Title: Business Lead in Customer Data ProjectThis role is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Behind WBD's vast portfolio of iconic content...

  • Channel / Customer Marketing Manager

    5 miesięcy temu

    Warsaw, Polska PURATOS Pełny etat

    Channel / Customer Marketing Manager Join the Magic Our Mission At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food...

  • Business Lead in Customer Data Project

    4 tygodni temu

    Warsaw, Polska myGwork Pełny etat

    Job DescriptionThis role is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Behind WBD's vast portfolio of iconic content and beloved brands, are the...