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Technical Support Team Member

2 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving complex problems? As a Customer Success Specialist at TN Poland, you will join a dynamic team dedicated to making G2A.COM the world's leading platform for digital entertainment.

We value diversity, equity, and inclusion (DEI) and strive to create a supportive environment for our employees. Our team of 400 experts from 12 nationalities operates in a hybrid model, with opportunities for remote work and collaboration across offices in Rzeszow, Warsaw, and Krakow.

With an average tenure of 5 years and high job satisfaction ratings, we prioritize employee satisfaction and offer a range of benefits to support your well-being. As a Customer Success Specialist, you will engage with customers, resolve issues, and maintain a professional demeanor in challenging situations.

If you are passionate about delivering top-notch support, enjoy creative challenges, and thrive in collaborative settings, this role is perfect for you. Join our team and contribute to shaping the future of digital entertainment.

Key Accountabilities:
  • Ensuring customer satisfaction and providing expert support
  • Solving customer tickets and providing relevant support for our services and products
  • Effective communication with clients and proposing optimal solutions to their issues
  • Maintaining a positive company image among customers
Benefits and Perks:
  • Flexible work arrangement, allowing for remote or hybrid work
  • Comprehensive package of tools and resources, including laptops and phones
  • Ergonomic setup for your home office, complete with furniture and equipment
  • Freedom to propose innovative ideas and receive recognition
  • Ongoing training and development opportunities to enhance your skills
  • Commitment to fostering a diverse, equitable, and inclusive work environment
  • Range of valuable benefits, including welcome packages, vouchers, and a MultiSport card