Polish Language Sales Operations Manager Wanted in Gdańsk
1 dzień temu
Performance Management: Continuously review and manage absenteeism and attrition for all Sales Advisors, ensuring return-to-work and exit interviews are conducted.
Monitor the work performance of all Sales Advisors and conduct quarterly performance reviews, along with monthly one-on-one meetings.
Recognition and Rewards: Ensure Advisors are recognized and rewarded for their outstanding achievements.
Goal Direction: Provide clear guidance aligned with the teams sales goals and foster open, two-way communication.
Team Environment: Cultivate a supportive and team-oriented environment where Advisors take pride in their work.
Employee Satisfaction: Implement and review actions from employee satisfaction surveys.
Coaching and Development: Coach, motivate, and develop Sales Advisors, offering opportunities for skill expansion and career growth.
Call Monitoring: Monitor Advisor calls to ensure quality and adherence to standards, whether via deskside or remote.
Client Communication: Ensure timely communication of any client or campaign issues to the Operations Manager.
Client Satisfaction Improvement: Take appropriate actions to enhance client satisfaction survey scores and implement GOS processes.
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