Polish-Speaking Sales Team Leader Wanted in Gdańsk

1 dzień temu

Gdańsk, Pomerania, Polska Cross Border Talents Pełny etat
Polish-Speaking Sales Team Leader Wanted in Gdańsk

We are seeking a highly motivated and experienced Polish-Speaking Sales Team Leader to join our dynamic team in Gdańsk. As a Sales Team Leader, you will be responsible for leading a team of sales advisors and driving success in our sales operations.

Key Responsibilities:
  • Performance Management: Continuously review and manage absenteeism and attrition for all Sales Advisors, ensuring return-to-work and exit interviews are conducted.
  • Monitor Performance: Oversee the work performance of all Sales Advisors and conduct quarterly performance reviews, along with monthly one-on-one meetings.
  • Recognition and Rewards: Ensure Advisors are recognized and rewarded for their outstanding achievements.
  • Goal Direction: Provide clear guidance aligned with the teams sales goals and foster open, two-way communication.
  • Team Environment: Cultivate a supportive and team-oriented environment where Advisors take pride in their work.
  • Employee Satisfaction: Implement and review actions from employee satisfaction surveys.
  • Coaching and Development: Coach, motivate, and develop Sales Advisors, offering opportunities for skill expansion and career growth.
  • Call Monitoring: Monitor Advisor calls to ensure quality and adherence to standards, whether via deskside or remote.
  • Client Communication: Ensure timely communication of any client or campaign issues to the Operations Manager.
  • Client Satisfaction Improvement: Take appropriate actions to enhance client satisfaction survey scores and implement GOS processes.
Requirements:
  • Language Skills: Excellent communication skills in English and C2 Polish.
  • Leadership Experience: At least 1 year in sales operations or team leading (ideally in B2B), managing both internal and external stakeholders.
  • BPO/Contact Centre Experience: Minimum of 3 years in a BPO or contact center environment.
  • Dynamic Personality: A vibrant and resolute personality to effectively lead and coach a team.
  • Sales Operations Knowledge: Strong understanding of B2B sales operations and experience with sales KPIs.
  • Adaptability: Ability to thrive in a fast-paced international environment, with a drive to make an impact and share best practices.
  • Time Management: Effective prioritization and time management skills, especially under pressure.
What We Offer:
  • Collaborate with Top Brands: Opportunity to work with leading brands in the market.
  • Competitive Compensation: Attractive remuneration package.
  • Healthcare Benefits: Access to private medical healthcare.
  • Engaging Role: Play a key role in shaping B2B sales for major partners.
  • Professional Development: Ongoing opportunities for professional growth.
  • Relocation Support: Assistance available if needed.
  • Dynamic Team: Join a dedicated and motivated team.
  • Modern Office: Work in a modern environment in Oliwa, equipped with advanced workstations, free beverages, and fresh fruit.

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