Desktop EUC Specialist

1 dzień temu

Kraków, Lesser Poland Iron Systems Pełny etat
Job Title: Desktop EUC Specialist

At Iron Systems, we are seeking a highly skilled Desktop EUC Specialist to join our team. As a Desktop EUC Specialist, you will be responsible for managing and maintaining desktop devices, including hardware and software, to ensure optimal performance and security.

Responsibilities:
  • Manage desktop devices, including hardware and software, to ensure optimal performance and security.
  • Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
  • Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
Requirements:
  • Knowledge and experience on Windows 7 OS.
  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and tablets.
  • Experience with Service management tool – ex – Service now.
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

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