HR Services Support Specialist

1 miesiąc temu

Kraków, Lesser Poland TE Connectivity Pełny etat
Job Overview

At TE Connectivity, you will have the opportunity to work with a diverse team of professionals from various backgrounds and industries to create a safer, more sustainable, and connected world.

Our HR Services teams provide direct support to employees, other HR groups, and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately route requests from employees to others for additional information, and may respond to inquiries via online resources and/or telephone.

Daily Responsibilities:

  • Working with the team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
  • Completing transactions in accordance with desktop procedures and local policy.
  • Achieving daily/weekly/monthly targets for productivity, quality, and customer experience.
  • Participating in daily Go meetings to ensure the team is collectively on track with queue management.
  • Focused on continuous improvement and working with the TE Operating Advantage model to drive efficiency and productivity.
  • Completing all transactions to the highest standard.
  • Adhering to quality monitoring processes to prevent processing errors.
  • Engaging with quality feedback and participating in corrective action plans to guarantee prevention of repeat errors.
  • Peer reviewing team work to prevent errors across the team.
  • Gaining a deep understanding of the customer base.
  • Forming strong relationships with managers/employees/local HR teams to become a trusted partner for the business.
  • Processing transactions efficiently and correctly to enable the business to operate.

Your Background:

  • Educated to degree level with an emphasis in HR or Business or other related discipline.
  • Strong customer service orientation.
  • 2+ years of HR experience/Customer Service/Operations.
  • Strong professional and HR operational knowledge.
  • Strong team player with a passion for working in a fast-paced Global HR team.
  • Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust.
  • Delivers results meets customer needs, manages execution, in a high volume, fast-paced environment.
  • Proficient English and very good German.
  • Proficient computer skills - good knowledge of the MS Office package.

Competencies:

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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