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HR Systems and Operations Manager
2 tygodni temu
Job Summary
We are seeking a skilled ServiceNow Product Owner to join our team at TN Poland. In this role, you will be responsible for overseeing the product life cycle and assisting the product manager with all aspects of the program and projects through completion.
Key Responsibilities:
- Develop and implement project plans with the product manager and manage project schedules while working closely with product management and DSO teams;
- Collaborate with project team members and business SMEs to identify and resolve issues, as well as enhancement opportunities;
- Work directly with the business to collect business requirements and convert them into user stories and configuration workbooks for the DSO team to take over;
- Support business change management with training materials and standard operating procedures;
- Facilitate change requests to ensure that all parties are informed of the impacts on schedule;
- Improve the customer experience and service delivery through process improvements and technology enhancements;
- Collaborate with other HR product owners, cross-functional teams, and external partners across different geographies and time zones.
Qualifications:
- National Diploma/Degree in Human Resources;
- Proven success and demonstrable skills in program oversight and project management capabilities/Experience in leading (large) HR projects, especially ServiceNow HRSD products;
- Background in HR, ideally in an HR Systems, HR Processes, HR Operations and/or a GBS/Shared Services environment;
- Embody a process-driven understanding of business requirements to ensure HR processes and transactions are supported successfully by the products;
- Systems integration experience with a major HRMS and other HR Systems;
- Ability to quickly understand new business process areas, functional requirements, and technologies in order to successfully lead projects;
- Personable, high energy individual that is passionate about HR service delivery and continuous improvement and enjoys working in a fast-paced, innovative, dynamic organization;
- Highly organized, strong follow-up skills, and results-oriented;
- Interact and communicate effectively throughout the organization;
- Ability to quickly identify, analyze, and evaluate problems and recommend and drive potential solutions;
- Flexibility to respond to changing priorities.
