Client Relations Manager I

3 tygodni temu


Poznań, Greater Poland FIS Pełny etat

Position Type:

Full-time opportunity in Investor Services

Job Summary:

We are seeking a seasoned professional to lead our Customer Service team in providing world-class service to our shareholders and financial professionals. As a key member of our Investor Services team, you will be responsible for managing operations, ensuring high-quality service delivery, and driving process improvements.

About the Team:

Our Investor Services team provides financial services to prominent companies in the capital market sector. As part of this team, you will be responsible for managing the workflow, processes, and staff between Poznań, California, and Florida, in partnership with peers located in the US and Poznań.

Key Responsibilities:

  • Manage daily operations to ensure high-quality service delivery to our clients
  • Lead process improvements and manage workflow between teams
  • Develop and motivate staff to achieve their full potential
  • Collaborate with leadership to drive business improvements projects

Requirements:

  • Well-developed verbal and written English communication skills
  • Deep understanding of leader's role
  • Willingness to self-develop and drive for learning
  • Experience in leading projects or initiatives will be an asset

What We Offer:

  • International work environment with opportunities for growth and development
  • Competitive salary and benefits package
  • Flexible working hours and remote work options
  • Language courses and professional development opportunities


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