Technical Support Expert for Digital Transformation
2 dni temu
At Transactionlink, we are pioneering the automation platform for seamless digital onboarding experiences. Our no-code solution empowers FinTech companies worldwide to navigate complex regulations, geographies, and industry-specific requirements.
We require a skilled IT Technical Support Specialist to provide fast, accurate, and effective support to our valued clients. As a vital member of our team, you will play a crucial role in ensuring the continued growth and success of our company and our clients.
Key Responsibilities:
- Handle client cases efficiently through various communication channels, delivering prompt and top-notch service that meets our SLA commitments.
- Engage proactively with clients to develop strategies that enhance their experience and boost loyalty.
- Solve L1 technical tasks, such as reading logs, solving product issues, and automating processes using tools like Jira and Zapier.
- Coordinate ticket flow, organize communication channels, and delegate tickets to the technical team as needed to ensure smooth operations.
- Monitor customer satisfaction with our products and services, gathering insights for continuous improvement.
- Educate and support client service representatives in addressing inquiries and complaints, fostering a positive team environment.
- Collaborate with other departments (e.g., engineers) to meet customer needs effectively.
- Take on additional client service tasks as needed to drive success.
Requirements:
- Prior experience as an IT Technical Support Specialist (2-3 years).
- Fluency in written and spoken English (C1/C2).
- Excellent communication skills, patience, and ability to build business relationships.
- Able to work and thrive in a team environment.
- Creative, detail-oriented, and take full ownership of tasks.
- Tech-savvy and/or interest in IT systems and e-commerce.
- An educator with a patient approach to guiding clients through complex systems.
- Familiarity with Jira, Zapier, and other ticketing systems.
- Located in Warsaw – this position is 100% onsite.
- Nice to have: Experience in a startup environment.
We Offer:
- 20 days of paid leave per year.
- Options package.
- Annual professional development budget.
- An excellent team of highly qualified and motivated colleagues.
- Equipment of your choice.
- Salary within the range of 9,000 - 12,000 PLN net.
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