Customer Support Expert

2 dni temu

Warszawa, Polska Moniti Pełny etat

About Moniti

We are a fast-growing digital transformation company that streamlines team workflows in a single app.

Our mission is to simplify HR processes and help business owners break free from paperwork and employee oversight demands.

We operate in a vast, untapped market that we are steadily conquering. We need talented people to join our Account Management team as we scale our sales globally.

If you're looking for a challenging role where you can make a meaningful impact, apply today.

Job Description:

We're seeking an experienced Customer Support Specialist who excels at communicating with clients.

In this role, you'll be responsible for providing exceptional support to our clients, resolving technical issues efficiently, and ensuring they have a seamless experience with our product.

You will also play a key role in onboarding new clients, guiding them through the setup process, and ensuring they understand how to maximize the benefits of Moniti.

Core Responsibilities:
  • Deliver exceptional customer support through various communication channels.
  • Assist clients during the onboarding process and provide training for effective use of the Moniti application.
  • Quickly resolve technical issues and respond to client inquiries.
  • Gather customer feedback to improve products and services.
  • Collaborate with internal teams to ensure consistent client experiences.
  • Maintain accurate records of client interactions and support activities.
  • Bld strong relationships with clients to promote satisfaction and retention.
Requirements:

To succeed in this role, you'll need:

  • English proficiency at B2/C1 level
  • Previous experience with HubSpot and Notion
  • Proven experience in customer support or a similar role
  • Strong problem-solving skills and ability to handle technical issues effectively
  • Customer-focused attitude with a passion for helping clients succeed
  • Ability to work independently and as part of a team in a fast-paced environment
  • High level of organization and attention to detail
  • Dependability and excellent organizational skills
  • Effective time management skills
  • Eagerness to continuously develop your skills and support team members
  • Dedication to building a positive company reputation
What We Offer:
  • A B2B contract
  • Salary in the range of 7,000 - 9,000 PLN net
  • A real impact on product development
  • A motivated, engaged team excited to make a meaningful impact
  • Opportunities for growth and professional development through training sessions
  • A multisport card for fitness and wellness

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