Customer Support Specialist with German Language Expertise

10 godzin temu


Warszawa, Polska Cyclad Pełny etat

Cyclad is a dynamic and innovative organization seeking a skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences.

Job Description

This full-time opportunity involves handling customer inquiries, resolving issues efficiently, and providing expert advice on product information and order status. You will work closely with cross-functional teams to streamline processes and improve overall customer satisfaction.

Key Responsibilities:
  • Manage customer interactions via phone, email, or chat platforms
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal stakeholders to ensure seamless communication and issue resolution
  • Analyze customer feedback to identify areas for improvement
  • Develop and maintain accurate documentation of customer interactions and resolutions
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field (or equivalent experience)
  • Excellent written and verbal communication skills in English and German languages
  • Proven experience in customer-facing roles, preferably in a similar industry
  • Aptitude for analytical thinking and problem-solving
  • Familiarity with CRM software and/or ERP systems (SAP experience a plus)
What We Offer:
  • A comprehensive benefits package, including private medical care and life insurance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and dynamic work environment that fosters innovation and creativity
  • The chance to be part of a forward-thinking organization shaping the future of our industry


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