Customer Service Specialist

2 tygodni temu


Warszawa, Polska HAYS Pełny etat
Customer Service Specialist (German-speaking)
Warszawa
NR REF.: 1184200

For one of our Clients, a fintech company, we are currently seeking a passionate and bilingual Customer Service Specialist to support our German-speaking customers. 

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and live chat.
  • Understand customer needs and offer solutions and support.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Proficiency in German and English languages.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.

We Offer:

  • Competitive salary
  • Opportunities for professional development and career growth.
  • A vibrant and supportive work environment.
  • Flexible working hours and remote work options.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. 



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