Customer Service Specialist with Czech

2 tygodni temu


Warszawa, Polska WORLDLINE FINANCIAL SERVICES (EUROPE) S.A. SPÓŁKA AKCYJNA ODDZIAŁ W POLSCE Pełny etat

Customer Service Specialist with Czech


Your responsibilities

  • You provide telephone and email support for customer service including financial queries
  • You answer product questions and providing answers to basic technical questions
  • You independently process of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
  • You update systems to reflect contract changes, including activating new services and changes to the customer status
  • You set-up and maintain the new and existing customers in our systems
  • You actively support operational implementation of new products and services
  • You execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
  • You actively participate and cooperate in projects
  • You resolve and follow up on customer issues escalating to technical support teams as appropriate

Our requirements

  • Customer Care experience and a strong client focus
  • Very good verbal and written business communication skills in Czech
  • Good verbal and written business communication skills in English and Polish
  • Problem solving, analytical and troubleshooting skills

What we offer

  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Public transportation allowance
  • Meal allowance
  • Semi-annual bonus
  • Glasses/lenses reimbursement

At Worldline our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

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