Product Expert
6 godzin temu
About the Role
We are seeking a highly skilled Product Expert to join our Google Ads Customer Support team. In this role, you will develop deep product knowledge and provide high-quality customer support, owning end-to-end customer solutioning.
You will focus on managing troubleshooting tasks, detecting and providing resolutions to issues, and liaising with internal/external stakeholders for communication on customer inquiries.
As a Senior Product Support Consultant, you will be responsible for prioritizing and delivering outstanding customer service throughout the customer journey, interacting directly with Google's advertisers, Sales teams, agencies, and partners.
Key Responsibilities:
- Prioritize and deliver exceptional customer service, troubleshooting, and resolving complex technical customer issues.
- Apply deep product expertise to solve complex customer problems and carry out strategic projects.
- Analyze data and insights to create action plans for root cause issue resolution, focusing on knowledge management, operational improvements, account reviews, and product adoption.
Requirements:
- Bachelor's degree or equivalent practical experience.
- At least 5 years of experience in project/program management, consulting, or client-facing roles.
Preferred Qualifications:
- Experience in account/campaign management, technical troubleshooting, or customer support, with strong communication and stakeholder management skills.
- Familiarity with Google Ads or other online advertising solutions and the media landscape.
Compensation and Benefits:
We offer a competitive salary range of $90,000 - $140,000 per year, depending on location and experience. Additional benefits include health and wellbeing, financial wellbeing, flexibility and time off, family support and care, community and personal development, and Googley extras.
Google is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive workplace where everyone can thrive.
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