Senior Technical Account Manager

2 tygodni temu

Kraków, Lesser Poland Zendesk Pełny etat
Job Description

At Zendesk, we're looking for a skilled Technical Account Manager to join our team. As a Technical Account Manager, you'll become an extension of our customers, crafting and implementing strategies that enable them to innovate and transform their customer experience.

You'll partner with agents, admins, IT teams, CX Directors, and Executives to guide and provide methodologies for implementation and suggest workarounds to limitations. Starting by understanding a customer's business strategy, you'll work alongside our excellent Zendesk Success and Account Executives to dig deep into how our clients use our product, focusing on overall use-cases, configurations, integrations, and apps.

Why work with us?

  • We're a friendly, collaborative, and encouraging team that's still growing.
  • Our team thrives in helping customers adapt to our ever-evolving product in a dynamic market.
  • This role puts you at the center of Zendesk, interacting with all our different teams.
  • We believe in long-term career growth with phenomenal benefits that support both physical and mental wellbeing.

What's the day-to-day?

  • Establish relationships across all CX teams: internally by closely collaborating with Success, Sales, and Premier Enterprise teams, and externally at all levels.
  • Document the customer's CX ecosystem (use-cases, workflows, Zendesk configuration, integrations, apps, overall architecture, legal and compliance requirements, and how the customer uses Zendesk and other tools to run their Customer Experience).
  • Provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins.
  • As owner of the Premier Enterprise offering, lead the adoption and expansion of the solution: the TAM will work collaboratively with Premier Enterprise and account teams to deliver and lead a Customer Technical Roadmap to share actions and breakthroughs with the customer based on short, medium, and long-term agreed improvement plans.
  • TAM Operational reviews: weekly meetings with clients and monthly value playback alongside subject-specific meetings and input to QBR/EBR with Zendesk and client team members.
  • Orchestrate the use of Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers) involved in existing and future implementations.
  • Work closely with Premier Support teams and customer support teams to ensure there's a robust critical issue plan for quick resolution if things go wrong.
  • Act as the voice of the customer with Zendesk product teams, accelerating the turnaround time to get answers on needed feature requests, in addition to facilitating proactive product team customer engagement and anticipating features that meet the needs of the individual customer.
  • Collaborate with other TAMs and wider teams within Zendesk to ensure continuous improvement and focusing on global delivery excellence.

What you bring to the role:

  • 15+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment.
  • True motivation and experience in driving teams to make things happen within the organization and for customers.
  • Knowledge in service management, operational support, customer experience, and management and business development.
  • External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other.
  • Excel in a collaborative/matrix environment.
  • Excellent communication and presentation skills, including the ability to interact, communicate, and establish relationships with all levels of personnel from administrators to CXO levels.
  • Knowledge of SaaS implementations, API use cases, and development, and logic-based workflows.
  • Experience in finding alternative solutions through lateral thinking and technical curiosity.
  • Deep understanding of at least one industry vertical.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration, while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Senior Finance Account Manager

    1 tydzień temu

    Kraków, Lesser Poland Aon Pełny etat

    Senior Finance Account ManagerAon is seeking a highly skilled Senior Finance Account Manager to join our team in Krakow. As a Senior Finance Account Manager, you will be responsible for managing a dedicated team of Account Managers and partnering with Business Leaders and Business Partners.The EMEA Finance Centre in Krakow provides financial services for Aon...

  • Senior Finance Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Aon Pełny etat

    Senior Finance Account ManagerAon is seeking a highly skilled Senior Finance Account Manager to join our team in Krakow. As a Senior Finance Account Manager, you will be responsible for managing a dedicated team of Account Managers and partnering with Business Leaders and Business Partners.The ideal candidate will have a minimum of 7 years of complex...

  • Senior Technical Account Manager

    5 dni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    The role of Technical Account Manager at Zendesk is that of a trusted advisor to our customers, working closely with their teams to understand their business strategies and identify opportunities for growth and improvement.As a Technical Account Manager, you will be responsible for crafting and implementing strategies that enable our clients to innovate and...

  • Technical Account Manager

    1 tydzień temu

    Kraków, Lesser Poland Play'n GO Pełny etat

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Play'n GO. As a Technical Account Manager, you will be responsible for developing and managing the direction of integrations and technical account projects by interacting with customers and understanding their needs.Key ResponsibilitiesDeveloping and managing the...

  • Senior Technical Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewZendesk is seeking a seasoned Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.Key Responsibilities:Establish and maintain...

  • Senior Technical Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewZendesk is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical guidance and support, and driving business growth.Key Responsibilities:Establish and maintain strong relationships with...

  • Senior Gaming Technical Account Manager

    5 dni temu

    Kraków, Lesser Poland RTB House Pełny etat

    About this roleWe are seeking a skilled Senior Gaming Technical Account Manager to optimize and integrate gaming campaigns for our clients. As a key member of our team, you will be responsible for delivering on clients' goals, boosting revenue and engagement through retargeting and driving incremental conversions. Your expertise will be invaluable in...

  • Senior Finance Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Aon Pełny etat

    Senior Finance Account ManagerAon is seeking a Senior Finance Account Manager to join our team in Krakow. As a key member of our finance team, you will be responsible for managing a portfolio of international Aon Captive & Insurance Managers (ACIM) clients. Your expertise in financial technical accounting and leadership skills will enable you to drive...

  • Senior Finance Account Manager

    2 dni temu

    Kraków, Lesser Poland Aon Pełny etat

    Aon Finance Team - Senior Account Manager RoleThe Senior Account Manager will be responsible for managing a dedicated team of Account Managers, providing financial services to Aon entities across multiple countries. Key responsibilities include:Managing and developing a team of Account Managers, ensuring they meet performance targets and deliver high-quality...

  • Senior Technical Account Manager

    1 tydzień temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionAs a Technical Account Manager at Zendesk, you will become an extension of our customers, crafting and implementing strategies that enable them to innovate and transform, ultimately providing outstanding customer experience (CX). You will partner with agents, admins, IT teams, CX Directors, and Executives, believing that extraordinary...

  • Senior Finance Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Aon Pełny etat

    Senior Finance Account ManagerAon is seeking a highly skilled Senior Finance Account Manager to join our team in Krakow. As a key member of our EMEA Finance Centre, you will be responsible for managing a dedicated team of Account Managers and partnering with Business Leaders and Business Partners to deliver exceptional financial services to our clients.Key...

  • Senior Technical Account Manager

    2 dni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs believe that...

  • Gaming Technical Account Manager

    2 tygodni temu

    Kraków, Lesser Poland RTB House Pełny etat

    About the RoleRTB House is seeking a skilled Gaming Technical Account Manager to join our team. As a key member of our global team of digital experts, you will be responsible for optimizing and integrating gaming campaigns to deliver outstanding results for our clients.Key ResponsibilitiesOptimize and integrate gaming campaigns to deliver on clients' goals...

  • Gaming Technical Account Manager

    2 tygodni temu

    Kraków, Lesser Poland RTB House Pełny etat

    About RTB HouseRTB House is a global leader in AI-powered marketing technologies, providing state-of-the-art personalized marketing solutions for top-tier advertisers. Our team of 1,300+ digital experts is dedicated to delivering outstanding results for clients across 100+ markets worldwide.Job SummaryWe are seeking a skilled Gaming Technical Account Manager...

  • Gaming Technical Account Manager

    1 tydzień temu

    Kraków, Lesser Poland RTB House Pełny etat

    About the RoleRTB House is seeking a skilled Gaming Technical Account Manager to join our global team of digital experts. As a key member of our team, you will be responsible for optimizing and integrating gaming campaigns to deliver outstanding results for our clients.Key ResponsibilitiesOptimize and integrate gaming campaigns to deliver on clients' goalsBe...

  • Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Grape Up Pełny etat

    Unlock Your Potential as an Account Manager at Grape UpGrape Up is a leading consulting and software development company dedicated to empowering the Automotive Industry to harness the power of data-driven innovation. We specialize in delivering cutting-edge solutions in areas such as Connected Cars, Shared Mobility, Data Analytics, and IoT/Telematics. Our...

  • Senior Technical Program Manager

    2 tygodni temu

    Kraków, Lesser Poland InPost Pełny etat

    Job DescriptionAs a Senior Technical Program Manager at InPost, you will work closely with product, engineering, and other stakeholders to drive technical initiatives within the organization.This role combines the skills of a staff engineer and project/program manager. You will create or participate in architectural design of solutions, validate and...

  • Senior Technical Success Engineer

    2 tygodni temu

    Kraków, Lesser Poland Splunk Inc Pełny etat

    Role SummaryThe Senior Technical Success Engineer plays a vital role at Splunk, ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments. The Senior Technical Success Engineer assists customers in their adoption...

  • Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Booking Pełny etat

    Unlock Your Potential as an Account ManagerAre you a results-driven professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!About the RoleWe are seeking a highly motivated and experienced Account...

  • Business Account Manager

    2 tygodni temu

    Kraków, Lesser Poland Finsbury Food Group Pełny etat

    Business Account Manager RoleWe are seeking a highly skilled Business Account Manager to join our Commercial Team at Finsbury Food Group. As a Business Account Manager, you will be responsible for managing the Waitrose account, creating long-term relationships, and driving business growth targets.Key ResponsibilitiesManage the Waitrose account, including...