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Director of Customer Solutions Operations

1 tydzień temu

Warszawa, Mazovia, Polska Kone México Pełny etat

The Head of Customer Solutions Engineering, EEM role at KONE is a strategic leadership position responsible for driving operative performance, developing the team, and ensuring alignment with business objectives.

About the Role:
  • This critical leadership role requires a results-driven individual who can develop and implement strategies to deliver best-in-class solutions and drive business growth.
Key Responsibilities:
  • Direct and oversee the CSE scope of work across 16 countries in the EEM region.
  • Drive innovation to stay ahead of market and technology trends, aligning solutions and operational methods accordingly.
  • Develop and implement roadmaps for CSE development, ensuring alignment with business targets and engineering excellence.
  • Represent CSE in high-priority customer meetings, influencing specifications and gaining insights into customer needs.
  • Manage costing, applying total costing principles to achieve Front Line target costing.
  • Ensure compliance with engineering policies, local codes, and standards.
  • Guarantee that all customer solutions prioritize safety.
  • Represent the CSE function in KONE product standardization forums.
  • Drive collaboration across Front Line, Area, and Global teams.
  • Act as the accountable authority for technical solutions if required by legislation.
  • Improve CSE process performance and implement actions to enhance efficiency.
  • Contribute to the continuous improvement of Customer Solutions Engineering capabilities through the KONE Way framework.
  • Deploy and realize value from KONE Way processes and local initiatives.
  • Provide insights on local technical requirements, market trends, and interfaces to SL and KTI engineering.
  • Support offering simplifications and manage product obsolescence as needed.
  • Ensure the CSE team supports all KONE solutions and products with profitability and technical expertise.