Customer Service Scheduler

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Alpha Personnel Recruitment Ltd Pełny etat
About Heathcote Appliances

Heathcote Appliances is a renowned market leader in the electronics and home appliances industry. As a NZ family-owned and operated company with 78 years of experience, they pride themselves on delivering exceptional service through their friendly, knowledgeable, and customer-focused team.

Their goal is to provide customers with an unparalleled experience that aligns with their reputation built over the years. This philosophy extends to every aspect of their business, from customer interactions to daily administration tasks.

About the Role

This is a full-time position, Monday – Friday, with a 7:30 am start. The successful candidate will be responsible for providing exceptional customer service by scheduling installations and servicing for the air conditioning team. Working closely with the Team Leader, technicians, and contractors, you will ensure the smooth day-to-day running of the team and support the business with various administrative tasks.

You will be one of the first points of contact for customers and service providers, interacting through incoming phone calls, emails, and queries. Organising all aspects of service delivery demands a high level of organisation, multi-tasking, and the ability to prioritise.

About You

You must be a self-starter, organised, and possess great attention to detail. A team player with a can-do attitude, you demonstrate initiative with a willingness to learn and succeed.

To excel in this role, you will require:

  • Liaising with diverse customer groups
  • Excellent Microsoft Office skills
  • Strong communication skills, both verbal and written
  • Good organisational and time management skills
  • High-level interpersonal skills, both written and verbal
  • The ability to work autonomously and as part of a team

Benefits of Working at Heathcote Appliances

  • A dynamic company with career opportunities
  • A supportive and friendly team environment
  • Ongoing training and development provided
  • Staff Buying Scheme

If you are looking to join a close-knit team and contribute your skills to the growth of this company, we encourage you to apply.



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