Customer Service Representative with Spanish Language

4 tygodni temu


Warszawa, Mazovia, Polska Medtronic Pełny etat

Careers that Change Lives
At Medtronic, we're committed to revolutionizing healthcare to meet the diverse needs of people worldwide. As a Customer Service Representative with Spanish Language, you'll be an integral part of our team, contributing to our mission of engineering the extraordinary. This role offers a unique opportunity to make a meaningful impact in the lives of our customers.

A Day in the Life
As a Customer Service Representative, you'll be responsible for monitoring blocked orders, ensuring timely shipment and invoicing, handling queries, and maintaining smooth communication with internal stakeholders. You'll also handle reports, perform follow-up actions, and interact with the shipping department to ensure timely deliveries.

Key Responsibilities
• Monitor and resolve blocked orders to enable prompt product shipment and invoicing
• Handle customer queries and maintain effective communication with internal stakeholders
• Handle reports and perform follow-up actions for open orders
• Interact with the shipping department to ensure timely deliveries
• Perform order entry activities in the diabetes area

Requirements
• Spoken and written proficiency in English and Spanish (minimum B2 level)
• Ability to work under time constraints
• Minimum 1 year of relevant experience in Customer Care Operations Departments
• Proficiency in using M.S. Office – Outlook, Excel, and willingness to use new applications/tools
• Proactive and investigative mindset, high attention to detail, and strong analytical skills
• Team-player with ability to work independently on moderately complex projects

Preferred Skills
• Experience in using SAP (ECC, CIC)
• Advanced Excel knowledge (VBA)

We Offer
At Medtronic, we offer a competitive salary and benefits package, including flexible working environment, annual incentive plan, pension scheme, and group discount on healthcare insurance. We also provide training possibilities through Cornerstone/Skills Lab and an Employee Assistance Program.



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