Highly Skilled Network Support Engineer

4 godzin temu


Kraków, Lesser Poland Cisco Pełny etat

Company Overview

Cisco is a leading technology company that empowers global customers and partners with innovative solutions.

Job Title: Highly Skilled Network Support Engineer

Estimated Salary: $120,000 - $180,000 per year

About the Role

We are seeking a highly skilled Technical Consulting Engineer to join our team. As a trusted technical authority, you will work closely with global Cisco customers and partners to tackle sophisticated technical issues.

You will engage in cross-technology collaborations to solve complex problems in multi-vendor network environments, contribute to Cisco's knowledge base, and collaborate with engineering teams to improve product quality.

Key Responsibilities:

  • Be a trusted technical authority to global Cisco customers and partners.
  • Work with customers to tackle highly sophisticated technical issues.
  • Engage in cross-technology/Product collaborations to help solve issues in multi-vendor network environments.
  • Contribute to Cisco's vast knowledge base and troubleshooting guides.
  • Collaborate with engineering teams to improve product quality by identifying and submitting software defects.

Requirements:

  • Three or more years of related experience with technical support in networking and Network Security.
  • Technical knowledge with proven experience in networking and network security equivalent to CCNP level knowledge (Cert not required).
  • Knowledge and experience in (Network Access Control) NAC or Cisco (Identity Services Engine) ISE would be preferred.
  • Strong troubleshooting skills analyzing logs and data.
  • Foundation of Linux / UNIX command line tools / environment.

Bonus Skills:

  • Advanced Linux skills, Windows troubleshooting.
  • Scripting Languages.
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Presentation and training skills.

Career Growth Opportunities:

  • Grow your technical and soft skills.
  • Ability to present in seminar and conferences such as Cisco live and partner meetings.
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community.(charity events).

About Us:

Cisco is a leading technology company that empowers global customers and partners with innovative solutions. We offer a dynamic and collaborative work environment with opportunities for career growth and development.



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