Aktualne oferty pracy związane z Customer Support Professional - Wrocław, Województwo dolnośląskie - UNIT4 NV
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Customer Support Professional
2 tygodni temu
We are seeking a highly skilled and dedicated Customer Support Professional to join our team at Unit4 NV. As a Customer Support Professional, you will be the first point of contact for our customers on IT and Business Application related questions for our solutions.
Key Responsibilities- Customer Support: Provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
- Issue Resolution: Investigate, process and document application defects passed to the Technical Support team.
- Collaboration: Liaise with colleagues and R&D, as appropriate, to progress each issue through to conclusion.
To succeed in this role, you should have:
- Strong Communication Skills: Strong communication, interpersonal skills and fluent in English (verbal and written).
- IT Knowledge: Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
- Customer Service Experience: Previous experience of working in a Customer Support environment is an advantage.
As a member of our team, you can expect:
- Work-Life Balance: A culture built on trust - giving you the freedom and autonomy to be successful.
- Talented Colleagues: Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
