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Business Operations Team Leader

1 tydzień temu

Katowice, Silesia, Polska Capgemini Pełny etat

As a Business Operations Team Leader at Capgemini, you will play a crucial role in managing a small team responsible for delivering high-quality services to clients. Your primary objective is to ensure that daily activities within the team's responsibilities are fulfilled properly and timely.

Key Responsibilities:
  • Manage a team of professionals to deliver exceptional client service
  • Ensure daily tasks are completed efficiently and effectively
  • Help monitor the team's workload, address bottlenecks, and process payments
  • Making decisions on process issues and sensitive individual cases
  • Support the team in complex transactions and produce outputs in invoice processing, T&E, Payment, and Service Desk Activities

You will be responsible for leading by example, fostering a positive work environment, and promoting a culture of excellence within the team.

Your Profile:
  • At least 3 years of experience in P2P or similar areas
  • Proven people management skills and experience as a team leader or coordinator
  • C1 level of English language proficiency
  • Bachelor's degree or equivalent
  • Proficiency in MS Office tools
  • Ability to analyze end-to-end P2P processes
  • Multitasking and organizational skills according to procedures