Team Leader with Swedish in Katowice

3 dni temu


Katowice, Silesia, Polska Gdziepracujemy Pełny etat

Job Title: Team Leader with Swedish in Katowice

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.

Essential Functions/Core Responsibilities
  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies, and procedures. Attend required manager development training.
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
Candidate Profile
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion.
  • Strong communication skills, both written and verbal.
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
  • Ability to mentor, coach, and provide direction to a team of employees.
  • Willingness to work a flexible schedule.
  • Swedish fluent and English advanced.

Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Time Type: Full time


#J-18808-Ljbffr

  • Katowice, Silesia, Polska TN Poland Pełny etat

    Technical Customer Support in SwedishWe are seeking a highly motivated and customer-focused individual to join our team as a Technical Customer Support Specialist, working from our Katowice location.About the Role:This is an exciting opportunity for individuals who enjoy working with new technologies and have excellent communication skills in...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Job OverviewWe are seeking a skilled Project Installation Manager (PrYM) to join our team in Katowice.This is a challenging and rewarding role that offers the opportunity to work on cutting-edge projects, collaborate with talented professionals, and contribute to the growth and success of our company.As a key member of our installation project management...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Social network to log in with:TÜV Rheinland is a leading global independent testing service provider with over 150 years of experience and more than 20,000 employees worldwide. Our team stands for quality and safety in various aspects of life, as well as offering training in multiple fields.In 2018, we created the Shared Service Centres Organization to...


  • Katowice, Silesia, Polska Sandvik Group Pełny etat

    Requirements and QualificationsTo be successful in this role, you will need:A strong background in customer service or a related field.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers.Fluency in Swedish and English, both written and verbal.A positive mindset and approach, with a focus on...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    We are seeking a highly skilled Senior Data Architect to join our team in Katowice. In this role, you will be responsible for designing and implementing data systems that support business growth and drive innovation.Key Responsibilities:Design and implement data architectures that meet business requirementsCollaborate with stakeholders to understand business...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Job Title:Customer Service Team Leader with GermanAbout the Role:LeasingTeam Professional is seeking a Customer Service Team Leader with expertise in German to support one of our clients, a prominent outsourcing company.The ideal candidate will oversee a group of call center associates, ensuring they meet performance metrics and adhere to organizational...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Job Title: Junior Collections Professional with Fluent GermanJob Type: Permanent, Full-TimeLocation: Katowice, PolandWe are a leading provider of testing and certification services, seeking an experienced Junior Collections Professional with fluent German to join our team in Katowice.About the Role:The successful candidate will be responsible for reviewing...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Job Title:Senior Supervisor - German SpeakingCompany Overview:Our client is a leading multinational BPO company with origins in the USA, headquartered in Katowice.Job Summary:We are seeking a fluent German speaker with previous supervisor experience in a contact center environment to oversee the day-to-day supervision of a team of call center associates.Key...


  • Katowice, Silesia, Polska Hatch Urban Solutions Pełny etat

    About the RoleWe are looking for a talented Mechanical Engineer to join our Project Delivery Group (PDG) in Katowice, Poland. As an intermediate mechanical engineer, you will play a key role in delivering high-quality project outcomes for our clients in the mining industry.Your responsibilities will include managing and preparing mechanical equipment lists,...


  • Katowice, Silesia, Polska Sandvik Group Pełny etat

    At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we're ready for the demands of tomorrow's manufacturing.To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we're now...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Job DescriptionWe are seeking a Technology Management Leader to join our team in Katowice.The successful candidate will have the opportunity to lead a team involved in a set of programs or projects, ensuring quality targets and repeatable performances.Staff the team and follow-up program/project strategy definition and task execution, delivering as per QCD...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Junior Collection Specialist with GermanWe are seeking a motivated and detail-oriented Junior Collection Specialist with fluent German language skills to join our team at TÜV Rheinland in Katowice.About the RoleThis permanent, full-time position involves working with customers to resolve outstanding payments and maintain positive relationships. The...


  • Katowice, Silesia, Polska IntRec AI Recruitment Pełny etat

    IntRec AI Recruitment jest globalnym liderem w zakresie rekrutacji pracowników, działającym obecnie w Polsce i za granicą. Szukamy doświadczonego Technika Farmaceutycznego do pracy w naszej aptece w Katowicach.Nasza ofertawysokie wynagrodzenie z elastycznymi warunkami umownymipraca w komfortowych i bezpiecznych warunkach dla lidera na rynku branży...


  • Katowice, Silesia, Polska Capgemini Pełny etat

    As a Business Operations Team Leader at Capgemini, you will play a crucial role in managing a small team responsible for delivering high-quality services to clients. Your primary objective is to ensure that daily activities within the team's responsibilities are fulfilled properly and timely.Key Responsibilities:Manage a team of professionals to deliver...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    **Personnel Administration Expert, Katowice** We are seeking a highly skilled Personnel Administration Expert to join our team in Katowice. The ideal candidate will have excellent knowledge of Personnel Administration regulations and Polish Labor Law.Key Responsibilities:Ensure efficient and qualitative Personnel Administration services delivery in line with...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    At Rockwell Automation, we're a global technology leader dedicated to empowering the world's manufacturers to be more productive, sustainable, and agile. With over 28,000 employees who make a difference every day, we know we have something special. Our people are energized problem solvers who take pride in how their work changes the world for the better.We...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Customer Support Advisor with EnglishWe are seeking a Customer Support Advisor to join our team in Katowice.About the Role:Deliver high-touch customer care to users' queries while maintaining Key Performance Indicators (KPIs)Ensure all customers' questions are addressed accordinglyMaintain knowledge of client products and/or servicesEffectively manage time...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Job Title:Ryanair Customer Support with German - work from KatowiceAbout the Role:We are a professional team working as an airline customer support. Thanks to us, satisfied customers can enjoy a successful trip, and their difficult situations are solved by our qualified staff.Responsibilities:Assist passengers with travel difficulties and provide information...


  • Katowice, Silesia, Polska Shiji Poland Pełny etat

    Job DescriptionWe are seeking a highly skilled Senior Backend Developer to join our team in Katowice, Poland.Design and develop software features based on requirements.Work together with UI/UX designers, Product Owners, Developers, and other team members.Contribute to the infrastructure that the team leverages for development.


  • Katowice, Silesia, Polska Rockwell Automation Pełny etat

    General Accounting Team LeadApply remote type Hybrid locations Katowice, Poland time type Full time posted on Posted Yesterday job requisition id R25-29Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day,...