Aktualne oferty pracy związane z Team Leader-German-Speaking - Katowice, Silesia - TN Poland
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Global IT Transformation Leader
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Team Leader
2 dni temu
Katowice, Silesia, Polska Gdziepracujemy Pełny etatKey ResponsibilitiesSchedule and coordinate team meetings to ensure expedient communication of relevant information and facilitate open discussion.Provide subject matter expertise in handling escalated customer calls and stay current on internal work processes, policies, and procedures.Develop and implement corrective action plans for performance-related...
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P2P Finance and Accounting Team Leader @
4 tygodni temu
Katowice, Silesia, Polska Capgemini Polska Sp. z o.o. Pełny etatChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
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P2P Finance and Accounting Team Leader @
2 tygodni temu
Katowice, Silesia, Polska Capgemini Polska Sp. z o.o. Pełny etatChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
Team Leader-German-Speaking
4 tygodni temu
Senior Supervisor - German Speaking
Company Overview:Our client is a leading multinational BPO company with origins in the USA, headquartered in Katowice.
Job Summary:We are seeking a fluent German speaker with previous supervisor experience in a contact center environment to oversee the day-to-day supervision of a team of call center associates.
Key Responsibilities:- Oversee team adherence to company policies and legal requirements.
- Coach and mentor team members to meet and exceed performance metrics.
- Identify and address performance issues, develop improvement plans, and implement corrective actions.
- Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial targets.
- Handle escalated customer calls with expertise and professionalism.
- Language Requirements: Fluent German and B2-level English proficiency.
- Proven leadership abilities and experience in mentoring, coaching, and directing team members.
- Ability to work effectively under pressure and prioritize tasks efficiently.
- Strong verbal and written communication skills.
- Flexible and willing to adapt to a rotating work schedule.
On-Site work model, Monday to Sunday, 5 days per week, rotating shifts (up to 9/10 PM max), 8 hours per day, 40 hours weekly.
