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Business Process Excellence Manager

1 tydzień temu


Kraków, Lesser Poland Jitterbit Pełny etat
Unlock Business Potential with Our Customer Success Manager Role

We are seeking a highly motivated and experienced Cross-Functional Team Player to join our team as a Customer Success Manager. This role requires exceptional coordination, communication, and organizational skills to ensure seamless internal coordination and customer satisfaction.

Key Responsibilities:
  1. Familiarize yourself with company processes and tools within the first 60 days, including mastering onboarding, business reviews, and operational reviews.
  2. Prepare and conduct Onboarding meetings to ensure customers are set up for success.
  3. Review customer licenses and platform usage to document their journey, assess risks, and define mitigation plans as needed.
  4. Negotiate and close renewals in a timely manner as required.
  5. Provide back-office support for strategic renewals by preparing usage reports, pricing proposals, and customer account summaries.
  6. Track and report on key renewal metrics, ensuring alignment with retention and revenue goals.
  7. Assist in identifying customers for upsell and expansion opportunities based on platform engagement and business needs.
  8. Work cross-functionally with Sales, Customer Success, Finance, and Operations to streamline renewal workflows.
  9. Ensure all renewal data is captured and updated in CRM and internal tracking systems.
  10. Proactively identify and mitigate renewal risks by providing insights based on historical usage and account trends.