Customer Experience Improvement Manager

2 dni temu


Kraków, Lesser Poland ArcelorMittal Business Center Of Excellence Pełny etat
About the Role:
As a Customer Experience Improvement Manager, you will be responsible for analyzing and improving customer-facing processes to enhance overall customer satisfaction. You will work closely with cross-functional teams to identify areas of improvement and develop strategies to address them.

Key Responsibilities:
  • Analyze customer feedback and data to identify areas for process improvement.
  • Develop and implement process changes to improve customer experience.
  • Collaborate with IT teams to integrate new technologies into existing processes.

Requirements:
  • Experience in process management and improvement
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with stakeholders


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