Customer Experience Improvement Manager
2 dni temu
As a Customer Experience Improvement Manager, you will be responsible for analyzing and improving customer-facing processes to enhance overall customer satisfaction. You will work closely with cross-functional teams to identify areas of improvement and develop strategies to address them.
Key Responsibilities:
- Analyze customer feedback and data to identify areas for process improvement.
- Develop and implement process changes to improve customer experience.
- Collaborate with IT teams to integrate new technologies into existing processes.
Requirements:
- Experience in process management and improvement
- Strong analytical and problem-solving skills
- Ability to communicate effectively with stakeholders
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