Support Agent
2 tygodni temu
Zonda Crypto is seeking a highly motivated Support Agent to join our team. As a Support Agent, you will play a crucial role in providing exceptional customer support and helping our users navigate the world of cryptocurrency.
Your Key Responsibilities:- Offer expert online support to our users, ensuring timely and effective resolutions to their queries;
- Handle phone interactions with clients, providing support on behalf of other departments when necessary;
- Engage in video-calls with customers to address their concerns;
- Analyze user behavior to identify areas for improvement and optimize processes;
- Contribute to our internal knowledge base, creating resources to help colleagues and users alike;
- Assist with Social Media management, maintaining a strong online presence;
- Develop tailored solutions to meet user needs;
- Project a positive image of the company through your excellent customer service skills;
- Collaborate with internal teams on various projects.
- A minimum of one year of experience as a Support Agent, with a proven track record of success;
- Strong problem-solving skills;
- The ability to provide exceptional customer support that exceeds expectations;
- Superior communication skills;
- A professional and pleasant demeanor;
- English fluency (minimum C1 level);
- Polish language proficiency is a bonus;
- Experience or interest in the cryptocurrencies industry is a plus.
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