EMEA Repair Operations Director

3 tygodni temu

Kraków, Lesser Poland Motorola Solutions Pełny etat

Job Summary

This role is responsible for the planning, execution, and governance of repair services for the EMEA region. The ideal candidate will provide leadership for the management of repair operations, encompassing people and processes of third-party and in-house solutions.

Key Responsibilities

  • Lead and oversee all aspects of the repair services operations in the EMEA region.
  • Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of repair services and reverse logistics processes.
  • Manage teams in EMEA, providing leadership, guidance, and fostering a culture of continuous improvement.
  • Develop and implement strategic initiatives to optimize repair processes, enhance efficiency, and reduce turnaround times.
  • Ensure engagement with multiple stakeholders to support all touchpoints in the repair process.
  • Establish and maintain strong partnerships with suppliers, vendors, and key stakeholders to ensure seamless repair services operations.

Requirements

  • Candidate must have at least a Bachelor's Degree in a relevant field.
  • Minimum of 5 years of experience in repair operations or supply chain operations and third-party vendor management.
  • Strong operational orientation with cross-functional team management experience.
  • Proven management experience of third-party providers and in-house managed solutions.
  • Strong negotiation skills with the ability to manage relationships with third-party service providers.
  • Analytical mindset with proficiency in data-driven decision-making and influencing results.
  • Strong communication, presentation, and writing skills to all levels within the organization.
  • Familiarity with relevant regulations and industry standards.
  • Ability to collaborate effectively with cross-functional teams.

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