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Italian Language Support Representative

2 tygodni temu


Łódź, Łódź Voivodeship, Polska ENGINEERINGUK Pełny etat
Company Profile:
ENGINEERINGUK is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. With a global presence and a network of 55,000 professionals, we strive to create a better outcome for our customers and employees alike.

Job Summary:
We are seeking a highly skilled Italian Language Support Representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in supporting our prestigious brand Client on the European market, providing exceptional customer experiences through various communication channels.

Responsibilities:
Your primary responsibilities will include analysing and solving customer queries, sharing information on administrative and technical requests, making changes to the system, and forwarding faults to other departments. Additionally, you will have the opportunity to upsell and promote products, further enhancing our customers' experience.

Requirements:
To succeed in this role, you will need to possess excellent organizational and communication skills, as well as a strong proficiency in both Italian (C1/C2 level) and English (C1/C2 level). A customer-oriented attitude, good knowledge of MS Office, and willingness to work in shifts 24/7 are also essential qualities for this position.

What We Offer:
We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. Our employee assistance program provides support for employees and their families, and we encourage volunteering and community involvement. Join us in our mission to create a better outcome for our customers and employees.