Automotive Aftermarket Specialist
4 dni temu
Job Description:
We are seeking a highly skilled Aftersales Area Manager to join our team in Poland.
The successful candidate will be responsible for developing and executing comprehensive aftersales strategies at the dealer's network, ensuring customer satisfaction and retention, and driving revenue growth.
Key Responsibilities:
- Develop and execute comprehensive aftersales strategies at the dealer's network aligned with the company's overall business objectives and brand standards.
- Establish and maintain KPIs for dealers' aftersales operations, regularly analysing their performance and implementing improvements.
- Participate in development and implementation of training programs to enhance technical skills and customer service capabilities of aftersales staff.
- Drive customer satisfaction and loyalty by implementing innovative service solutions at the dealer's network and continuously improving the customer experience.
- Ensure dealer network compliance with OEM standards, local regulations, and industry best practices in all aftersales operations.
- Collaborate with other departments, including sales, marketing, and finance, to align aftersales strategies with overall business goals.
Requirements:
- Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
- Minimum of 6+ years of experience in automotive aftersales.
- Proven track record in developing and implementing successful aftersales strategies in the automotive industry.
- In-depth knowledge of automotive technologies, service operations, and parts management.
- Strong understanding of the Polish automotive market, including regulatory requirements and consumer trends.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make strategic decisions.
- Exceptional communication and interpersonal skills, with the ability to build relationships with OEMs, suppliers, and key stakeholders.
- Customer-centric mindset with a passion for delivering exceptional service experiences.
- Strong understanding of Electric Vehicle servicing, diagnosis, and repair.
- Experience with Automotive OEM/Importer would be highly desirable.
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