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Service Quality Coordinator

1 tydzień temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

We are seeking a highly skilled Customer Advisor to join our team in Warsaw, Poland.

Job Requirements
  • Handle customer inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks such as gathering feedback or late payment calls.
  • Provide technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.

Profile

We are looking for a results-driven individual who can deliver high-quality customer service. The ideal candidate will have:

Fluency in Swedish Language (C1 level or higher).Fluency in English Language (B2 level or Higher).Attention to detail and problem-solving skills.A customer-focused mindset with excellent communication skills.Minimum 6 months of experience in customer service.Ability to perform soft selling and upselling.Administrative and technical knowledge.Previous Customer Service experience.Skills for efficient navigation of the internet and MS Office applications.A positive attitude and strong interpersonal skills.