Aktualne oferty pracy związane z Quality Assurance Specialist - Warszawa, Mazovia - JTI
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Compliance and Quality Assurance Specialist
4 dni temu
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Quality Assurance Specialist
4 dni temu
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Media Quality Assurance Specialist
6 dni temu
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Quality Assurance Specialist
7 dni temu
We are seeking a highly motivated Consumer Care Coordinator to join our team at JTI. As a key member of our consumer service department, you will be responsible for developing and implementing consumer service processes to ensure exceptional service delivery across various channels.
Your Key Responsibilities
- Develop and implement consumer service processes and procedures
- Establish and monitor SLAs to ensure high-quality service delivery
- Create templates for answers, conversation scenarios, and training materials
- Design reporting forms and templates to track consumer interactions
- Implement consumer care projects and regularly review incoming requests
- Coordinate communication and processes between local and global JTI departments
- Conduct regular analysis and implement improvements to enhance service quality
- Research and identify new tools and mechanisms to streamline current activities
- Monitor Voice of Customer to verify satisfaction levels
- Collaborate with cross-functional teams to drive business objectives
Requirements
- Higher education in relevant fields
- 2-3 years' experience in FMCG, preferably in consumer service or marketing
- Advanced level skills in Microsoft Office suite
- Familiarity with project management tools is an asset
Benefits
- Professional onboarding and development opportunities
- Individualized career growth plans
- Modern office environment and collaborative workspace
- Comprehensive benefits package including private healthcare, sports card, life insurance, and pension plan
- Hybrid work model with flexibility
