Embedded Systems Specialist

1 tydzień temu

Warszawa, Mazovia, Polska Verifone Pełny etat

About the Role

As a Technical Support Specialist at Verifone, you will play a crucial role in delivering exceptional technical support services to our customers. Your primary responsibility will be to manage customer technical accounts and provide high-level support that goes beyond traditional service.

Key Responsibilities

  • Perform root cause analysis to identify and troubleshoot software issues in embedded systems.
  • Collaborate closely with Engineering and R&D teams to deliver high-quality solutions.
  • Design, develop, and maintain test or demo applications for various embedded systems.
  • Document descriptions of problems, investigation findings, testing carried out, and solutions in the issue management system.
  • Report new or recurring problems to design departments.
  • Provide product training workshops and scheduled meetings as required.

Requirements

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Information Science, or a related field.
  • 2 years of work experience in roles dedicated to SW development or advanced technical support focused on problems related to SW development/integrations of embedded systems.
  • Fluent communication in English and Polish.
  • Experience in C/C++ programming.
  • Practical knowledge of C++ STL, XML, UML, and TCP/IP protocols family.
  • Analytical skills focused on quality and timely delivery, and open to learning new technologies.
  • Ability to track and resolve multiple concurrent projects over a period of time, with a sense of urgency and efficiency.
  • Ability to effectively communicate technical information to customers verbally and in writing.
  • Flexibility in daily activities and occasional travel.

Preferred Qualifications

  • Experience in supporting/deploying mobile telecommunication systems and ability to troubleshoot and reproduce issues related to mobile networks.
  • Knowledge of Android and Linux on embedded systems.
  • Knowledge of any active payment terminal platform and understanding of card payment industry principles could be an advantage.

About Verifone

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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