Embedded Systems Technical Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Verifone Pełny etat

About Verifone

Verifone is a leading provider of electronic payment solutions, with a strong presence in the global market. Our company has a rich history of innovation, with over 30 years of experience in the electronic payment technology industry.

At Verifone, we pride ourselves on our dynamic and fast-paced work environment, where employees are focused on delivering results and have opportunities to excel. We work closely with leading retailers, merchants, banks, and third-party partners to develop and deliver innovative payment solutions worldwide.

Key Responsibilities

  • Manage customer technical accounts and deliver technical support services
  • Perform in-depth root cause analysis, problem identification, and replication in the lab environment
  • Design, develop, and maintain test or demo applications for various embedded systems
  • Coordinate incident resolutions with corporate Engineering and R&D teams, supporting workaround preparation
  • Document descriptions of problems, investigation findings, testing carried out, and solutions in the issue management system
  • Report new or recurring problems to design departments
  • Provide product training workshops and scheduled meetings as required

Requirements

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Information Science, or related field
  • 2 years of work experience in SW development or advanced technical support focused on problems related to SW development/integrations of embedded systems
  • Fluent communication in English and Polish
  • Experience in C/C++ programming
  • Practical knowledge of C++ STL, XML, UML, and TCP/IP protocols family
  • Analytical skills, focused on quality and timely delivery, and open to learning new technologies
  • Ability to track and resolve multiple concurrent projects over a period of time, with a sense of urgency and efficiency
  • Ability to effectively communicate technical information to customers verbally and in writing
  • Flexibility in daily activities and occasional travel

Preferred Qualifications

  • Experience in supporting/deploying mobile telecommunication systems and ability to troubleshoot and reproduce issues related to mobile networks
  • Knowledge of Android and Linux on embedded systems
  • Knowledge of any active payment terminal platform and understanding of card payment industry principles could be an advantage

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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