Embedded Systems Technical Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Verifone Pełny etat

Why Verifone

Verifone has a long history of innovation in the electronic payment technology industry, with a strong reputation for delivering high-quality solutions to customers worldwide.

Our team is dedicated to creating a dynamic and fast-paced work environment where employees can excel and grow. We take pride in our commitment to customer satisfaction and strive for excellence in all aspects of our business.

What's exciting about the role

As a Technical Support Specialist, you will be the key link between our customers and engineering teams, providing high-level support and solutions to complex technical challenges. You will have the opportunity to perform root cause analysis, collaborate with Engineering and R&D teams, and deliver high-quality solutions that meet customer needs.

Key Responsibilities:

  • Managing customer technical accounts and delivery of technical support services
  • Performing in-depth root cause analysis, problem identification, and replication in the lab environment
  • Designing, developing, and maintaining test or demo applications for various sorts of embedded systems
  • Coordination of incident resolutions with corporate Engineering and R&D teams, supporting workaround preparation, and similar
  • Documenting descriptions of problems, investigation findings, testing carried out, and solutions, in the issue management system
  • Reporting new or recurring problems to design departments
  • Product training workshops and scheduled meetings as and when required

Skills and Experience we desire

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Information Science, or related field
  • 2 years of overall work experience within roles dedicated to SW development or advanced technical support focused on problems related to SW development/integrations of embedded systems
  • Fluent communication in English and Polish
  • Experience in C/C++ programming
  • Practical knowledge of C++ STL, XML, UML, and TCP/IP protocols family
  • Analytical skills, focused on quality and timely delivery, and open to learning new technologies
  • Ability to track and resolve multiple concurrent projects over a period of time, with a sense of urgency and efficiency
  • Ability to effectively communicate technical information to customers verbally and in writing
  • Flexibility in daily activities and for occasional travel

Nice to have

  • Experience in supporting/deploying mobile telecommunication systems and ability to troubleshoot and reproduce issues related to mobile networks
  • Knowledge of Android and Linux on embedded systems
  • Knowledge of any active payment terminal platform and understanding of card payment industry (principles of card acceptance technology, EMV, Contactless, principles of industrial compliancy and cryptography) could be an advantage

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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