Technical Support Specialist
3 tygodni temu
For over three decades, Verifone has been a leader in the electronic payment technology industry, renowned for its innovative solutions and commitment to excellence.
At Verifone, we pride ourselves on our dynamic and fast-paced work environment, where employees are driven by a passion for results and a desire to excel. We work closely with leading retailers, merchants, banks, and third-party partners to deliver cutting-edge payment solutions globally.
Key Responsibilities
- Manage customer technical accounts and deliver high-quality technical support services.
- Perform in-depth root cause analysis, problem identification, and replication in the lab environment.
- Design, develop, and maintain test or demo applications for various types of embedded systems.
- Coordinate incident resolutions with corporate Engineering and R&D teams, supporting workaround preparation and similar activities.
- Document descriptions of problems, investigation findings, testing carried out, and solutions in the issue management system.
- Report new or recurring problems to design departments.
- Participate in product training workshops and scheduled meetings as required.
- Bachelor's degree in Computer Science, Electrical Engineering, Computer Information Science, or a related field.
- 2 years of work experience in roles dedicated to SW development or advanced technical support focused on problems related to SW development/integrations of embedded systems.
- Fluent communication in English and Polish.
- Experience in C/C++ programming.
- Practical knowledge of C++ STL, XML, UML, and TCP/IP protocols family.
- Analytical skills focused on quality and timely delivery, and open to learning new technologies.
- Ability to track and resolve multiple concurrent projects over a period of time, with a sense of urgency and efficiency.
- Ability to effectively communicate technical information to customers verbally and in writing.
- Flexibility in daily activities and occasional travel.
- Experience in supporting/deploying mobile telecommunication systems and ability to troubleshoot and reproduce issues related to mobile networks.
- Knowledge of Android and Linux on embedded systems.
- Knowledge of any active payment terminal platform and understanding of card payment industry (principles of card acceptance technology, EMV, Contactless, principles of industrial compliancy and cryptography) could be an advantage.
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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