Senior Collections Specialist

4 tygodni temu


Kraków, Lesser Poland Randstad Polska Pełny etat

At Randstad Polska, we are seeking an experienced Senior Collections Specialist to join our team. As a Senior Collections Specialist, you will be responsible for providing resolution support to collections specialists, managing a segment of key accounts, and developing training materials and procedures regarding key account collection processes.

Key Responsibilities:

  • Provide resolution support to collections specialists
  • Manage a segment of key accounts and support the maintenance and enhancement of key accounts
  • Develop training materials and procedures regarding key account collection processes
  • Establish strong working relationships with other teams and internal/external customer contacts
  • Improve productivity and service, utilizing knowledge of multiple credit systems and divisional programs by suggesting changes
  • Provide collection input around specific key account customer segments and cooperate with the reporting teams to develop or enhance reports and analysis around key account AR portfolio
  • Coach and train collections specialists

Requirements:

  • Educational Background
  • Knowledge of Microsoft Office (Word, Outlook, Excel Access)
  • Relevant professional experience in Accounts Receivables / Collections
  • Proficient in analysing financial data
  • Good organizational and time management skills
  • Fluency in English and one of Nordic languages (Swedish, Norway, Finnish or Danish)
  • Strong customer orientation

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