Collections Specialist

4 tygodni temu


Kraków, Lesser Poland WestRock Pełny etat

Job Summary

We are seeking a skilled Collections Specialist to join our team at WestRock. The successful candidate will be responsible for ensuring all past dues accounts are collected in line with corporate policy.

Key Responsibilities

  • Pro-actively follow up with customers via email and phone to ensure timely payment.
  • Gain knowledge and understanding of billing processes for assigned accounts.
  • Own and be responsible for assigned Ledger of accounts, ensuring accurate and up-to-date records.
  • Interrogate 3rd party Portals and systems for information to facilitate quick resolution of queries.
  • Send monthly statements to customers and provide copies of invoices and credits as required.
  • Keep accurate records in prescribed format and systems, and raise billing issues in line with internal structures.
  • Provide direction and assistance to other plants regarding accounts receivables policies and procedures.
  • Attend collections meetings with key stakeholders to discuss and resolve outstanding issues.

Requirements

  • Minimum 1 year of experience in B2B collections.
  • Experience in B2B Collections environment on legal entity structure.
  • Fluent in English.
  • Strong communication skills and experience in interacting with both external customers and internal divisions.
  • Able to quickly adapt to environment and work practices.
  • Be able to proactively build relationships with customers and departments.
  • Must be very organized and systematic in approach to work and able to follow policy and instruction.
  • Advanced MS Excel skills.
  • Good time management skills and ability to meet strict deadlines.

What We Offer

  • Attractive salary reflecting skills, competencies, and potential.
  • Private Medical Services in LuxMed.
  • Life insurance.
  • Holiday pay bonus.
  • Cafeteria system.
  • One additional leave day every 3rd work anniversary.
  • Free parking space.
  • Hybrid working model.
  • Annual bonus based on Company performance.
  • Multicultural environment.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.


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