Customer Support Expert
3 tygodni temu
Impact and Responsibility
We are looking for a skilled Customer Support Expert to join our in-house Service Desk team at Arla Foods. As a key member of our team, you will provide high-quality support to our colleagues on the English line, ensuring their IT needs are met efficiently and effectively.
The ideal candidate will have excellent communication skills, a strong analytical mindset, and the ability to prioritize tasks effectively. They will be fluent in English and have a good understanding of MS Office and Outlook tools. Additionally, they will have a collaborative and team-oriented mindset, with the ability to learn new things and share their ideas.
Key Responsibilities:
- Provide 1st and 2.0-level Support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as an escalation point in case of urgent or severe IT incidents
- Prioritize and manage many open tickets at the same time
- Analyze the most common reported incidents
- Escalate unresolved issues to higher support teams
What We Offer:
- Training and professional induction into the new position
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
- Scandinavian working style & no dress code
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
- Referral program for employees
- Employee assistance program (legal, psychological, health, financial consulting, etc.)
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Working with us, you will have the opportunity to grow professionally and personally, in a dynamic and supportive environment. If you are a motivated and detail-oriented individual with a passion for delivering excellent customer support, we encourage you to apply for this exciting role.
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