German Language Support Specialist

3 dni temu

Katowice, Silesia, Polska Zondacrypto Pełny etat

We're on a mission to revolutionize the cryptocurrency exchange space by delivering unparalleled customer support. As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal.

About Our Team:
  • We're a young and ambitious team passionate about creating a seamless experience for our clients;
  • We're committed to excellence and strive to deliver top-notch support every time;
  • We believe in collaboration and work together to resolve complex issues;
  • We're always looking for ways to improve and innovate our services.
About the Role:
  • You will be responsible for communicating with clients in a clear and concise manner;
  • You will analyze client requests and provide relevant solutions;
  • You will work collaboratively with internal teams to resolve issues and improve our services;
  • You will maintain a positive image of the company by demonstrating excellent communication skills and professionalism;
Your Key Responsibilities:
  • Communicate with clients via email and chat;
  • Analyze client requests and provide relevant solutions;
  • Collaborate with internal teams to resolve complex issues;
  • Maintain accurate records of client interactions;
Requirements:
  • Fluency in Polish, German, and English (minimum B2 level);
  • Excellent communication and problem-solving skills;
  • Ability to work independently and as part of a team;
  • Strong organizational skills and attention to detail;
  • Experience in working with clients and an interest in cryptocurrencies are welcome.
What We Offer:
  • Fully remote job - enjoy the flexibility of working from anywhere;
  • Opportunities for professional growth in a rapidly evolving industry;
  • A friendly work environment in a young and ambitious team;
  • Possibility to work remotely from corporate apartments located across Europe;
  • Exciting team-building company trips abroad;
  • Private healthcare - LuxMed;
  • Medicover sport package offering access to various fitness facilities and activities;
  • English lessons during working hours;
  • Training budget - dedicated training budget for studies, conferences, workshops, and certifications.

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