Senior Process Associate

2 dni temu

Kraków, Lesser Poland Genpact Pełny etat

Are you passionate about creating lasting value for clients? Do you have a knack for analyzing complex data and identifying process gaps? We're looking for a skilled Senior Process Associate - Workforce Analyst to join our team at Genpact.

R'esponsibilities:


• Develop customized reporting mechanisms for our clients, including metrics and statistic reports for process health analysis.
• Support Operations in driving extended analysis in scheduling, rostering, and reporting to improve process efficiency.
• Ensure standard methodologies across our portfolio in terms of Data Management.
• Lead individual assigned projects, participate in calls and meetings with higher management, and take part in large projects according to manager assignments.
• Support decision making on processes by compiling metrics and reporting.
• Identify process gaps, provide solutions, and lead implementation.
• Provide analytics to Quality & Optimization teams.

Important: Our Operations teams will function based on the schedule committed with our clients. This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature.

Qualifications:
• Relevant work experience in a reporting role.
• Experience in Process Design & Diagnosis.
• No disciplinary warnings in the last 6 months.
• Previous experience in the field of application.
• Lean/Six Sigma training is an asset.

What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries.
• Genpact supports professional trainings and great career development opportunities.
• Free access to our award-winning learning platform.
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.

  • Workforce Analyst

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Workforce Analyst - Senior Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of...

  • Customer Care Senior Process Associate

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Customer Care Senior Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a...

  • Senior Process Associate

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Senior Process Associate - Danish - On Site KrakowGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless...

  • Senior Process Associate

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Senior Process Associate - Danish - On Site KrakowGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless...

  • Senior Workforce Analyst

    6 dni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and...

  • Content Reviewer

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    {"title": "Content Reviewer - Process Associate", "description": "At Genpact, we're shaping the future of work by delivering outcomes that matter. As a Content Reviewer - Process Associate, you'll play a critical role in keeping our digital platforms safe and compliant. Responsibilities: • Stay up-to-date with content policies and guidelines shared by...

  • Customer Care Senior Process Associate French Hybrid Krakow

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Customer Care Senior Process Associate French Hybrid KrakowGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the...

  • Workforce Analyst Senior Process Associate English

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Workforce Analyst – Senior Process Associate – EnglishGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the...

  • Product Manager Associate Senior

    2 dni temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    At GPC Global Technology Center, we are seeking a highly skilled Product Manager Associate Senior to join our team.The Product Manager Associate Senior is responsible for assessing business needs and working with cross-functional product teams to deliver business value. This role focuses on improving efficiency, customer satisfaction, and sales through the...

  • Senior Associate, Hybrid, Middle Office Expert

    1 dzień temu

    Kraków, Lesser Poland MyGwork Pełny etat

    About the Role: We are seeking an experienced professional to join our Middle Office team as a Senior Associate, Hybrid, Middle Office Expert. This role is a fantastic opportunity for someone who is passionate about the financial industry and is looking to contribute to the expansion of our Alpha footprint in Poland.Your Responsibilities Will...

  • Senior Associate

    6 dni temu

    Kraków, Lesser Poland State Street Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Associate to join our Payment Operations team at State Street. As a Senior Associate, you will be responsible for performing complex end-to-end payments processes, including payments preparation, review and release, accounting documents processing, and preparation of daily cash balances.Key...

  • Senior Associate

    6 dni temu

    Kraków, Lesser Poland State Street Pełny etat

    About the RoleWe are seeking a highly skilled Senior Associate to join our Payment Operations team at State Street. As a Senior Associate, you will be responsible for performing complex end-to-end payments processes, including payments preparation, review and release, accounting documents processing, and preparation of daily cash balances.Key...

  • Content Reviewer

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Content Reviewer - Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep...

  • Content Reviewer

    6 dni temu

    Kraków, Lesser Poland Genpact Pełny etat

    At Genpact, we are seeking a highly skilled Content Reviewer - Process Associate to join our team. As a Content Reviewer, you will play a critical role in ensuring the digital streets are safe for our communities across the world.Key Responsibilities:Understand and remain up to date with content policies and guidelines shared by the customerAnalyze online...

  • Senior Workforce Analyst

    1 tydzień temu

    Kraków, Lesser Poland Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and...

  • Content Reviewer

    2 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Content Reviewer - Process Associate - Italian - On Site KrakowGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Summary:We are seeking a...

  • Italian Content Reviewer

    6 dni temu

    Kraków, Lesser Poland Genpact Pełny etat

    At Genpact, we are committed to creating a safer digital environment for our communities worldwide. As a Content Reviewer - Process Associate, you will play a crucial role in ensuring the integrity of our online platforms.Key Responsibilities:Stay up-to-date with content policies and guidelines shared by our clientsAnalyze online content, including videos,...

  • Senior Associate

    1 tydzień temu

    Kraków, Lesser Poland State Street Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Associate to join our Payments Operations team at State Street. As a key member of our team, you will be responsible for performing complex end-to-end payments processes, analyzing banking statements, and assisting with financial and tax audits.Key Responsibilities:Perform complex payments processes,...

  • Italian Content Reviewer

    1 tydzień temu

    Kraków, Lesser Poland Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in...

  • Content Reviewer

    1 tydzień temu

    Kraków, Lesser Poland Genpact Pełny etat

    At Genpact, we're committed to creating a safer digital world for our communities. As a Content Reviewer - Process Associate, you'll play a vital role in ensuring our online platforms are free from harmful content.Key Responsibilities:Stay up-to-date with content policies and guidelines shared by our clientsAnalyze online videos, social media, web pages, and...