Senior Process Associate

3 tygodni temu


Kraków, Lesser Poland Genpact Pełny etat

Are you passionate about creating lasting value for clients? Do you have a knack for analyzing complex data and identifying process gaps? We're looking for a skilled Senior Process Associate - Workforce Analyst to join our team at Genpact.

R'esponsibilities:


• Develop customized reporting mechanisms for our clients, including metrics and statistic reports for process health analysis.
• Support Operations in driving extended analysis in scheduling, rostering, and reporting to improve process efficiency.
• Ensure standard methodologies across our portfolio in terms of Data Management.
• Lead individual assigned projects, participate in calls and meetings with higher management, and take part in large projects according to manager assignments.
• Support decision making on processes by compiling metrics and reporting.
• Identify process gaps, provide solutions, and lead implementation.
• Provide analytics to Quality & Optimization teams.

Important: Our Operations teams will function based on the schedule committed with our clients. This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature.

Qualifications:
• Relevant work experience in a reporting role.
• Experience in Process Design & Diagnosis.
• No disciplinary warnings in the last 6 months.
• Previous experience in the field of application.
• Lean/Six Sigma training is an asset.

What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries.
• Genpact supports professional trainings and great career development opportunities.
• Free access to our award-winning learning platform.
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.


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